District Aftersales Manager
About The Position
Mitsubishi Motors North America (MMNA) is seeking a District Aftersales Manager to join the South Region team. This role involves liaising directly with MMNA’s dealer partners to develop long-term professional relationships, consulting with them to drive Aftersales performance, and serving as a brand ambassador. The goal is to increase profitability in parts, accessories, and service, optimize the customer experience, assist dealers in operating a well-managed Aftersales business, and ensure positive brand awareness and loyalty. The District Aftersales Manager will be instrumental in implementing Momentum 2030, Mitsubishi Motors’ long-term business plan. The role will serve a partner to 13 dealers in South Florida, with a preference for candidates residing in the Miami, FL area. Frequent travel to dealers in the assigned district is required.
Requirements
- 5+ years of professional exempt level automotive retail/wholesale experience.
- Prior automotive retail sales experience (e.g., Service Representative, Service/Parts Manager).
- Deep understanding of customer behavior drivers, customer experience improvement, sales out of the service drive, and increasing retention and loyalty.
- Deep understanding of dealership Aftersales operations and systems, including profit, loyalty, and retention drivers.
- Ability to effectively analyze and leverage data to develop and implement operations strategies.
- Ability to communicate effectively with a broad range of individuals.
- Working knowledge of vehicle technology, vehicle systems, maintenance, and parts and accessories functionality.
- Must maintain a valid unconditional driver’s license and an approved driving record.
- Bilingual, Spanish speaking.
Nice To Haves
- Automotive retail sales experience on the Sales Operations/ “new car sales” side.
- Automotive OEM experience in a corporate department (e.g., Marketing, Warranty, Customer Service, Customer Experience).
- ASE certification in four or more areas.
Responsibilities
- Regularly communicate with and visit dealer partners, serving as a consultant on Aftersales operations.
- Leverage knowledge of dealership operations, Aftersales marketing, and MMNA programs to identify revenue opportunities and develop improvement plans.
- Explain programs, policies, and procedures, including attainment of objectives.
- Review dealer financial statements and systems to identify and recommend opportunities in process, staffing, facilities, marketing, and customer relations.
- Ensure dealer management understands available tools and programs to maximize Aftersales operations.
- Assist dealer partners in operational troubleshooting and problem resolution.
- Provide training and guidance to dealer staff on best practices in data analysis, customer experience tools, service excellence, parts sales, inventory control, and warranty administration.
- Drive Aftersales performance by consulting with dealers on achieving profitability targets, growing customer pay business, improving customer experience and CSI scores, increasing customer retention and loyalty, optimizing marketing, and boosting parts and accessory sales.
- Work cross-functionally with Parts Distribution, Customer Relations, Warranty, Product Quality, Legal, and other departments to improve operations and mitigate risk.
- Collaborate with the Aftersales Performance team to develop unique opportunities, including wholesale and collision.
- Act as a consultant to the Dealer Development team regarding market knowledge for new dealer Aftersales strategies.
- Engage in joint dealer visits with the District Sales Manager (DSM) to consult on holistic opportunities and improve operations and sales.
- Advise Regional Management and/or Dealer Development on dealer adherence to policies, procedures, or the Dealer Agreement in Aftersales areas.
Benefits
- Comprehensive healthcare coverage, including medical, dental, and vision plans.
- Discounted Employee Lease Car program (includes insurance, maintenance, registration fees, no down payment or credit check).
- Assigned vehicle (contingent upon satisfactory driving record).
- 401(k) with Company match and annual contributions based on years of service.
- Professional development opportunities, including training, tuition reimbursement, and employee resource groups.
- Up to 30 days of paid time off, including holidays, vacation, and other leave options.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
