Midwest District Account Manager

Sweeping Corporation of America•Indianapolis, IN

2d•Hybrid

About The Position

The District Account Manager serves as the primary point of contact for existing customers within the district. This role involves conducting regular check-ins and site visits to ensure customer satisfaction and identify opportunities for upselling. The Account Manager is responsible for proactively addressing customer concerns, coordinating with operations to resolve service issues, and managing contract renewals, pricing adjustments, and service expansions. Additionally, the role involves coordinating with operations to meet service commitments, monitoring service performance, maintaining accurate CRM records, and preparing reports on sales performance and market trends. The Account Manager collaborates with the District Manager to execute the sales plan, aiming to achieve or surpass annual revenue targets.

Requirements

Bachelor's Degree
3+ years experience with account management/customer service
1 year experience with waste management / sweeping preferred
Strong proficiency in Microsoft suite
Ability to serve as the primary point of contact, build trusted customer relationships, conduct regular check-ins and site visits, and maintain high levels of customer satisfaction while identifying upsell opportunities.
Strong skills in managing renewals, negotiating pricing and scope changes, executing sales plans, and driving organic revenue growth to meet or exceed annual targets.
Proactive approach to identifying and resolving customer issues, partnering closely with operations to ensure service commitments are met and service challenges are addressed promptly.
Capability to monitor service performance metrics, gather and communicate customer feedback, and prepare clear, accurate weekly and monthly reports on sales performance, pipeline, and market trends.
Proficiency in maintaining accurate CRM records, tracking customer interactions and contract updates, and leveraging data to support decision-making and continuous improvement.

Responsibilities

Serve as the main point of contact for all existing customers within the district.
Conduct regular check-ins and site visits to maintain satisfaction and uncover upsell opportunities.
Proactively address customer concerns and coordinate with operations to resolve service-related issues promptly.
Manage contract renewals, negotiate pricing adjustments, and secure service expansions.
Work closely with operations to ensure all service commitments are met and exceeded.
Track service performance metrics and share customer feedback to drive continuous improvement.
Maintain accurate records of sales activity, customer interactions, and contract updates in the CRM system.
Prepare and deliver weekly and monthly reports on sales performance, pipeline status, and market trends.
Collaborate with the District Manager to execute the sales plan—including organic growth, scope increases, and price adjustments—to achieve or surpass annual revenue targets and outperform prior-year results.