Distributor Services Representative

Pabst•San Antonio, TX

19h•Hybrid

About The Position

Pabst is looking for a Distributor Services Representative (DSR) based in San Antonio, TX to help keep their business moving. In the current state, the DSR will partner with distributors, breweries, freight providers, and internal teams to ensure orders are processed accurately, shipments stay on track, and exceptional customer service is provided. As the role evolves, AI technology will be integrated, requiring a candidate ready to grow with it by building data habits and problem-solving skills for deeper root-cause analysis. The ideal candidate is organized, proactive, adaptable, and enjoys solving problems in a fast-paced environment.

Requirements

Bachelor's degree preferred, or equivalent experience.
Strong organization and attention to detail with the ability to manage multiple priorities.
Excellent communication and problem-solving skills.
Comfort interpreting procedures, contracts, and operational guidelines.
Curiosity and comfort adopting new tools and AI-assisted workflows.
Proficiency with Microsoft Office, especially Excel and Word.

Nice To Haves

Experience with Microsoft Dynamics AX (or similar ERP systems) is a plus.

Responsibilities

Manage distributor order collection and ensure orders are submitted accurately and on time.
Coordinate with breweries and shipping locations to keep product flowing efficiently.
Deliver excellent customer service.
Partner with Sales by supporting reporting requests and special projects.
Identify opportunities to improve processes and create a better experience for our distributor partners.
Become familiar with AI technology to build the data habit – using available data and KPIs to spot recurring issues and trends.
Help monitor compliance, flagging discrepancies as they surface.