Distribution Support Representative

Stanley Black & Decker, Inc. • New Britain, CT

1d • $54,700 - $88,100 • Remote

About The Position

The Distribution Support Representative position’s overall goal is to help increased sales and reduce complexity in the supported sales group. The Distribution Support Representative will focus on order entry, complexity reduction, reducing the time between customer order to product delivery, providing key information to RVP, RMMs, and Account Managers, supporting key distributors, and increasing size of customer orders to allowing them to take advantage of quarterly promotions. As a Distribution Support Representative, you’ll be part of our North America Customer Service team working as a virtual employee.

Requirements

• Bachelor’s Degree, Associate's Degree, or equivalent experience
• 4-6 years’ experience in customer service, sales, supply chain, or related fields
• Strong verbal and written communication skills
• Passion for talking with people, problem-solving, persistence, identifying opportunities, and winning
• Self-starter, goal-oriented
• Ability to understand and sell multiple products
• Proficient in Microsoft applications; Excel, PowerPoint, Word, Outlook

Nice To Haves

• Preferred Systems Proficiency: SAP/ BW, Salesforce.com, Metastorm, Five9 & Showpad

Responsibilities

• Support assigned sales group sales team and distribution in all aspects of order placement, program selling, PCR’s utilization, price discrepancies & clearing blocks, providing availability and delivery information, participate in process to allocate inventories.
• Enter, track, and manage large IC Field Orders
• Assist with large quotes that require PCRs/Manual Contracts/Workflows
• Track and communicate status of blocked and open orders
• Process requested and approved RGA’s both defective and new
• Assist in conversion and crossover process at distribution
• Liaison between marketing, channel & supply chain as needed
• Support up selling to assigned accounts, communication of pricing, new products, sales program, order processing, and overall servicing of the accounts
• Utilize Salesforce to identify daily tasks, schedule calls, log customer information, and monitor sales results, complete account profile information and sales call details within the CRM
• Run key Business Warehouse reports for region and communicate to Field
• Support SBD365 Team
• Provide support to all distribution and Key End-users by means of order process, marketing, and merchandising
• Gain expertise on channel-specific pricing structures and programming

Benefits

• Competitive salary
• Medical, dental, life, vision, wellness program, disability, 401(k), Employee Stock Purchase Plan, paid time off and tuition reimbursement.
• Discounts on Stanley Black & Decker tools and other partner programs.
• Career Opportunity: Career paths aren’t linear here. Being part of our global company with 60+ brands gives you the chance to grow and develop your skills along multiple career paths.
• Learning & Development: Our lifelong learning philosophy means you’ll have access to a wealth of state-of-the-art learning resources, including our Lean Academy and online university (where you can get certificates and specializations from renowned colleges and universities).
• Diverse & Inclusive Culture: We pride ourselves on being an awesome place to work. We respect and embrace differences because that’s how the best work gets done. You’ll find we like to have fun here, too.
• Purpose-Driven Company: You’ll help us continue to make positive changes in the local communities where we work and live as well as in the broader world through volunteerism, giving back and sustainable business practices.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree