Distribution Supervisor

Expeditors•Milpitas, CA

4d•Onsite

About The Position

Supervises and coordinates activities of workers concerned with providing work orders & inventory records for distribution accounts. People: Supervise warehouse team daily workflow Assign duties and examine work for exactness, neatness, and conformance to policies and procedures. Maintain a productive staff by creating programs for hiring, training and professional development. Apply sound communication and motivational techniques in supervising, coaching and disciplining associates Manage associate performance and recommends promotions, wage increases and terminations. Plan staffing level of distribution warehouse personnel. Assist in preparing work procedures, work schedules, and expedites workflow. Identify with manager, develop, and mentor your No. 2. Operations: Utilize Expeditors proprietary distribution software and coach the team on it's use. Oversee and ensure compliance with Expeditors Operational Process Standards. Day to day supervision to ensure compliance with Federal, Stand and local regulations. Customer Service - Support the manager and or the sales department where needed: Make introductory contact with new accounts and maintain effective relationships with existing accounts. Address the more complex and non-routine customer issues and requests related to warehouse operations Coordinate new accounts, gathering all necessary information and assigning accounts to the warehouse team Audit all new accounts and follow up on responsibilities of the Logistics Coordinator to ensure that customer needs have been met. Finance: Work with the Distribution Manager to help develop and recommend the annual departmental operating budget, making said budget consistent with the desired customer service levels and necessary equipment upgrades. Interact with credit and collections personnel regarding payment problems. Perform and supervises department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.) Retention: Assist in following up on current customers and conducting Quality Management Reviews (QMRs). Direct and control the release of orders to shipping to ensure timely delivery to customers and meet company efficiency goals. Directs and oversees order processing and ensures that data entries on documents such as delivery orders and inventory reports are accurate and timely. Make recommendation to Senior Management on programs to improve operation of the customer service function. Documentation/Reporting: Maintain up-to-date procedures reports. Track on-time delivery and other performance measures. Provide necessary reports to management. Gather and analyze data concerning department operations and customer requirements. Distribute reports to various functional areas as required. Compliance: Promote compliance by diligently following all company policies and regulations and in being the role model of integrity and pride for all employees Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations. Systems: Develops procedures to ensure the efficient operation and utilization of warehouse equipment. Determines and recommends enhancements for efficient operations Be involved and suggest system/process improvements. Culture: Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary. Additional : Other duties may apply on an as-needed basis.

Requirements

Knowledge of customer relationship management software programs
Inventory management, budgeting, and accounting knowledge is required
Expeditors company policies and procedures knowledge
A good understanding of Expeditors’ products, services and systems
Strong market and competition knowledge
Effective interpersonal skills, including proven abilities to listen, comprehend, effectively communicate clearly and concisely to obtain positive results
Good Microsoft Office skills (Excel, Word etc.)
Requires direct warehouse-related experience in customer service, with management skills such as planning, supervising, controlling, organizing and staffing
Communication skills are necessary to establish effective working relationships
Self-reflecting and open to feedback
Initiative and ability to work in autonomy
Role model of integrity and pride for all employees
Proven leadership attitude and background
Meet company standards of 52 hours training per year, including as needed management/leadership training

Responsibilities

Supervise warehouse team daily workflow
Assign duties and examine work for exactness, neatness, and conformance to policies and procedures
Maintain a productive staff by creating programs for hiring, training and professional development
Apply sound communication and motivational techniques in supervising, coaching and disciplining associates
Manage associate performance and recommends promotions, wage increases and terminations
Plan staffing level of distribution warehouse personnel
Assist in preparing work procedures, work schedules, and expedites workflow
Identify with manager, develop, and mentor your No. 2
Utilize Expeditors proprietary distribution software and coach the team on it's use
Oversee and ensure compliance with Expeditors Operational Process Standards
Day to day supervision to ensure compliance with Federal, Stand and local regulations
Make introductory contact with new accounts and maintain effective relationships with existing accounts
Address the more complex and non-routine customer issues and requests related to warehouse operations
Coordinate new accounts, gathering all necessary information and assigning accounts to the warehouse team
Audit all new accounts and follow up on responsibilities of the Logistics Coordinator to ensure that customer needs have been met
Work with the Distribution Manager to help develop and recommend the annual departmental operating budget, making said budget consistent with the desired customer service levels and necessary equipment upgrades
Interact with credit and collections personnel regarding payment problems
Perform and supervises department accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.)
Assist in following up on current customers and conducting Quality Management Reviews (QMRs)
Direct and control the release of orders to shipping to ensure timely delivery to customers and meet company efficiency goals
Directs and oversees order processing and ensures that data entries on documents such as delivery orders and inventory reports are accurate and timely
Make recommendation to Senior Management on programs to improve operation of the customer service function
Maintain up-to-date procedures reports
Track on-time delivery and other performance measures
Provide necessary reports to management
Gather and analyze data concerning department operations and customer requirements
Distribute reports to various functional areas as required
Promote compliance by diligently following all company policies and regulations and in being the role model of integrity and pride for all employees
Proactively communicate with the team to ensure continuous awareness and understanding of policies and regulations
Develops procedures to ensure the efficient operation and utilization of warehouse equipment
Determines and recommends enhancements for efficient operations
Be involved and suggest system/process improvements
Proactively promote the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humor, and Visionary
Other duties may apply on an as-needed basis

Benefits

Paid Vacation (first year prorated based off month of hire then eligible for 15 days)
Holidays (10)
Flexible Days (2)
Paid Sick Time (accrual rate of 1 hour of sick time per 30 hours paid)
401(k) Retirement Savings Plan with employer match
Employee Stock Purchase Plan (ESPP)
Medical, Prescription Drug, Dental & Vision Coverage
Health Savings Account (HSA)
Life and Disability Insurance
Paid Parental Leave (additional eligibility criteria)
Dependent Care Flexible Spending Account (DC FSA)
Commuter Benefit
Employee Assistance Program (EAP)
Learning & Development Program
Educational Assistance and Reimbursement