Distribution Supervisor, Wave Planning

New Balance•Lawrence, MA

1d•Onsite

About The Position

Manage warehouse order fulfillment by grouping customer orders into waves, prioritizing workflow, and coordinating with warehouse management systems (WMS) to meet shipping deadlines.

Requirements

2+ years in warehouse operations, wave planning or fulfillment control.
Strongly demonstrated knowledge of commonly used concepts, practices, and procedures within the distribution process, including WMS (Manhattan a plus).
Strong analytic and problem-solving skills.
Demonstrated ability to read, write and speak English fluently.
Strong verbal and written skills utilizing appropriate demeanor, proper grammar/spelling, and respectful tone to communicate clearly and effectively; professional phone demeanor.
Intermediate computer skills in Microsoft Office (Word and Excel), WMS and email.
Ability to manage, motivate, solve problems and communicate in a team-oriented environment.
Ability to work in fast-paced and time-critical environment.
Strong planning, organizational, communication and interpersonal skills; detail oriented.
Ability to handle multiple priorities is essential.
Proven track record of stability and dependability in the workplace.
Sit/stand and work on a computer for long periods of time.

Nice To Haves

3+ years of supervisor experience strongly preferred.

Responsibilities

Work within the WMS and ERP systems to plan, preview, execute and adjust daily production waves for U.S., owned distribution centers based on delivery priority, carrier cut-off time, and product availability.
Provide timely and clear communication for changes in wave execution.
Align wave plans with labor availability, productivity standards, and space constraints; support peak season planning.
Act as the primary interface between Customer Operations, Logistics and Distribution Operations; proactively flag and inform on relevant issues.
Monitor KPIs for digital and retail to ensure priority orders, rush shipments and SLAs are met.
Analyze wave performance and execute improvements to wave templates, rules and sequencing logic.
Maintain open communication with Control Room Leads to identify and remove bottlenecks in picking, packing or shipping flows.
Address inventory shortages, system errors, or transportation delays that impact the release of work to the floor.
Supervise the NA distribution inventory team, ensuring work is performed accurately and timely.
Assign and monitor workloads.
Oversee accurate and timely entry of order shortages by the team.
Develop and maintain an effective organization through hiring, training, developing, and motivating assigned associates.
Set standards for routing processes.
Measure and report on work function standards weekly.
Develop and maintain KPI reports and summaries for weekly leadership review.
Ensure that safety, productivity, and continuous improvement programs are established and followed.
Identify and implement process improvements to drive efficiency.
Interview, hire and terminate in coordination with Human Resources and according to company policies.
Train, assist and remove barriers that may block associates from reaching the company goals.
Interact and coordinate activities with other groups within the company.
Track employee hours, discipline, and time off via Workday and TeamSense.
Other duties as assigned.