Distribution Supervisor II

UPS•Chicago, IL

4d•$82,980 - $134,820•Onsite

About The Position

This role is with a Fortune Global 500 organization that is a world leader in transportation and logistics services. The Global Logistics and Distribution business unit provides comprehensive logistics services and warehousing solutions utilizing a global network of distribution centers, innovative technology, and supply chain expertise to manage the flow of goods from receiving to storage, order processing, and shipment. The Distribution Operations Supervisor II manages the delivery or deployment of contracted services to customers to ensure that SLAs (service level agreements) and KPIs (key performance indicators) as defined in the relevant contracts are met or exceeded. This role supports business products by collaborating with vendors, customers, and other internal support groups. The supervisor is responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, and profitability. This supervisor performs a variety of financial activities including forecasting, allocations, adjustments, and creating annual business plans to meet business unit and corporate initiatives. The role is responsible for retaining and strengthening customer relationships, which may include face-to-face customer service. It identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation. The position may provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network. The supervisor may operate powered industrial equipment. This position is responsible for overseeing, evaluating, and correcting the performance and outcomes of a team or multiple teams. It coordinates work across the organization to optimize efficiency. Key workforce decisions are made, such as hiring, onboarding, transferring, laying off, disciplining, assigning, directing, instructing, developing, and rewarding employees. Emphasis is placed on aligning processes and fostering cohesion among team members. This role also supervises a team(s) that performs work according to standardized processes or procedures (e.g., entry-level Professional Expertise, Administrative or Technical Support). Priorities are set for the team to ensure task completion, and work activities are coordinated with other supervisors. Problem solving is guided by policies, procedures, and the local business plan, with guidance and oversight received from a manager. Typically, the supervisor does not perform the work being supervised.

Requirements

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.
Microsoft Suite proficiency
Ability to be a part of a team and work together with other shifts to create cohesion
Must currently reside in the same geographic location as the job

Nice To Haves

Logistics and distribution experience
Previous Management/Supervisor experience
Bachelor's degree or international equivalent and/or 3 years of UPS experience

Responsibilities

Manages the delivery or deployment of contracted services to customers to ensure that SLAs and KPIs are met or exceeded.
Supports business products by collaborating with vendors, customers, and other internal support groups.
Responsible for daily facility activities related to government compliance, inbound receipts, kitting, processing orders, procuring suppliers, managing inventory, staffing, facility inspections, employee engagement, development, safety, security, and profitability.
Performs a variety of financial activities including forecasting, allocations, adjustments, and creating annual business plans.
Responsible for retaining and strengthening customer relationships.
Identifies and recommends opportunities for improving efficiency, effectiveness, and capabilities of the operation.
May provide support to field stocking locations (FSL), agent locations across multiple geographies, and support the provider network.
May operate powered industrial equipment.
Oversees, evaluates, and corrects the performance and outcomes of a team or multiple teams.
Coordinates work across the organization to optimize efficiency.
Makes key workforce decisions, such as hiring, onboarding, transferring, laying off, disciplining, assigning, directing, instructing, developing, and rewarding employees.
Aligns processes and fosters cohesion among team members.
Supervises a team(s) that performs work according to standardized processes or procedures.
Sets priorities for the team to ensure task completion.
Coordinates work activities with other supervisors.