Distribution Services Specialist

Cencora•Roanoke, KY

7d•$43,300 - $79,310•Onsite

About The Position

Our team members are at the heart of everything we do. At Cencora, we are united in our responsibility to create healthier futures, and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health, come join our innovative company and help us improve the lives of people and animals everywhere. Apply today! This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business.

Requirements

Broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree program, technical vocational training or equivalent combination of experience and education.
Normally requires a minimum of two (2) years directly related experience.
Strong interpersonal skills
Good decision making skills
Good analytical skills
Ability to communicate effectively both orally and in writing
Ability to resolve customer issues quickly and creatively in order to improve the customer experience.
Familiarity with ABC products, services and pharmaceutical distribution operations
Strong organizational skills; attention to detail
Strong knowledge of Microsoft Word, Excel and inventory management system
Working Knowledge of SAP and PKMS

Responsibilities

Updates cross functional area contacts on any new programs, SOPs, service issues or inquires and assists with any current issues or unresolved problems.
Assists with customer problems such as missed shipments daily OS&D reconciliation and resolution (assists in locating missing totes) continually strives for prompt resolution.
Frequently assists with coordinating special orders, emergency orders, special requests and shipments to ensure a clear and concise communication channel between all functional areas.
Primary owner for divisional mailboxes from Customer CARE to ensure a timely response.
Assists in identifying areas for local process improvement to improve communication to all functional areas.
First level escalation to assist with an explanation of a process or resolve a process issue.
Proactively works with the Director of Operation to review and release customer claim data for disproportionate results each month and works with stakeholders to resolve.
Responsible for driving down the amount of unsolicited returns by conducting thorough research, root-cause identification, and follow-up with the Director Operations or Sales driving pro-active customer awareness of issue.
Assists local Operations in reducing the number of suspended return authorizations ensuring timely and complete credit to customers.
Trends mispick and damage data by item for improvement with stakeholder.
Research missing totes/cases reported by CARE but not on Over Short Damaged (OSD) report.
Communicates with all departments within the Distribution Center as well as Field Sales, Customer CARE, Purchasing Liaisons, Transportation, and other ABC DCs as required.
Makes suggestions and recommendations to Supervisor in an effort to continually improve customer experience.
Complies with all appropriate policies, procedures, safety rules and regulations.
Performs related duties as assigned.