Distribution Services Specialist

Cencora • Roanoke, KY

1d • $43,300 - $79,310 • Onsite

About The Position

This role is in support of Cencora's distribution services in the US operating through our AmerisourceBergen business.

Requirements

• Requires broad training in fields such as business administration, accountancy, sales, marketing, computer sciences or similar vocations generally obtained through completion of a four year Bachelor’s Degree program, technical vocational training or equivalent combination of experience and education.
• Normally requires a minimum of two (2) years directly related experience.
• Strong interpersonal skills
• Good decision making skills
• Good analytical skills
• Ability to communicate effectively both orally and in writing
• Ability to resolve customer issues quickly and creatively in order to improve the customer experience.
• Familiarity with ABC products, services and pharmaceutical distribution operations
• Strong organizational skills; attention to detail
• Strong knowledge of Microsoft Word, Excel and inventory management system
• Working Knowledge of SAP and PKMS

Responsibilities

• Updates cross functional area contacts on any new programs, SOPs, service issues or inquires and assists with any current issues or unresolved problems.
• Assists with customer problems such as missed shipments daily OS&D reconciliation and resolution (assists in locating missing totes) continually strives for prompt resolution.
• Frequently assists with coordinating special orders, emergency orders, special requests and shipments to ensure a clear and concise communication channel between all functional areas.
• Primary owner for divisional mailboxes from Customer CARE to ensure a timely response.
• Assists in identifying areas for local process improvement to improve communication to all functional areas.
• First level escalation to assist with an explanation of a process or resolve a process issue.
• Proactively works with the Director of Operation to review and release customer claim data for disproportionate results each month and works with stakeholders to resolve.
• Responsible for driving down the amount of unsolicited returns by conducting thorough research, root-cause identification, and follow-up with the Director Operations or Sales driving pro-active customer awareness of issue.
• Assists local Operations in reducing the number of suspended return authorizations ensuring timely and complete credit to customers.
• Trends mispick and damage data by item for improvement with stakeholder.
• Research missing totes/cases reported by CARE but not on Over Short Damaged (OSD) report.
• Communicates with all departments within the Distribution Center as well as Field Sales, Customer CARE, Purchasing Liaisons, Transportation, and other ABC DCs as required.
• Makes suggestions and recommendations to Supervisor in an effort to continually improve customer experience.
• Complies with all appropriate policies, procedures, safety rules and regulations.
• Performs related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level