Distribution Service Technician

California Water Service Group • Salinas, CA

1d • Onsite

About The Position

California Water Service Group invites you to build a meaningful career with the third‑largest publicly traded water utility. Guided by our mission to be the leading provider of water and wastewater services, we are dedicated to improving quality of life for the customers, communities, and employees we serve. Our culture is grounded in core values—integrity, service, value, health and safety, respect and collaboration, and corporate citizenship—and reflected in our recognition as a Top Workplace®, a Great Place to Work®, and a J.D. Power leader in customer satisfaction for multiple years. Join Cal Water and be part of a purpose‑driven organization where your work makes a lasting impact. The Distribution Service Technician provides customer service related to delivery of water service including verifying water meter data; replacing small meters; investigating leaks in the distribution system; turning on and off water service; and communicating with customers in relation to these activities. This position also assesses services as a result of customer inquiries and routine internal investigations, including collecting water samples in the distribution system as needed. Employee responds to water quality and usage concerns from customers; purges and flushes service lines. This position is Tuesday - Saturday 9:30 AM to 6:00 PM and located in Salinas, CA.

Requirements

• Effectively communicate with their supervisor, co-workers, and the public
• Ability to perform basic mathematic functions to calculate figures
• Ability to read and interpret documents such as safety rules, operation and maintenance instructions, procedure manuals, and ability to write routine reports and correspondence
• Possess a High School diploma or equivalent
• Possess a valid California Class C Driver’s license, and be insurable under the Company’s policy
• Working knowledge of basic features of word processing programs (e.g., Microsoft Word) and electronic mail processing programs (e.g., Microsoft Outlook)
• Able to work with supervision and respond appropriately to direction, feedback, evaluation, coaching, counseling, and/or discipline
• Understanding and knowledge of meter function and installation protocols
• Apply knowledge of service lines to troubleshoot and diagnose leaks and malfunctions
• Understanding and knowledge of water quality specifications for chlorine content, pH, water temperature, other essential water quality parameters, as well as National Pollutant Discharge Elimination Systems (NPDES) rules and regulations
• California State Water Distribution Operator II certification is required

Responsibilities

• Provide customer service including investigation or inquiries of meter leaks, meter reads; service line leaks or malfunction; leaks in the distribution system and answer customer questions and concerns
• Install and replace 5/8” and 1” size meters, record associated data, and notifications
• Turn services on and off, providing appropriate customer communication regarding such activity
• Replace lids and covers as needed
• Complete service orders as needed
• Flush services
• Adjust or replace meter boxes as necessary

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED