Distribution Project Coordinator

Cynet Systems•Lake Charles, LA

About The Position

The candidate is responsible for planning, scheduling, and managing distribution customer requested work, mandated work, line maintenance tasks, capital projects, and day-to-day design activities for the Distribution Engineering Design team.

Requirements

Associate degree or equivalent work experience.
Ability to manage multiple responsibilities and deliverables in a fast-paced environment.
Ability to work with multiple levels of the organizational structure.
Strong verbal and written communication skills.
Excellent organizational and analytical skills.
Experience or training in scheduling resources or maintenance and construction practices.
Experience with Microsoft Office Excel and database applications.

Nice To Haves

2+ years of Transmission or Distribution experience.
1+ years of Maximo and CCS experience.
Desired knowledge of Maximo, GDT, AMFM DFM, Storm Assist, Power BI, CCS, and Distribution Line construction, maintenance, and materials.

Responsibilities

Responsible for contacting external customers within one working day and scheduling an appointment, if required, for the customer to meet with a Designer.
Collecting design information while speaking to the customer.
Responsible for interpreting and ensuring consistent application of organizational policies related to customer requests.
Provides customers with information on the tasks they must complete to be able to receive service on the date requested.
Manage Design resources within a geographic area and matches them to the workload by assigning each Designer to a primary and secondary geographic area.
Monitors each Designer's calendar so that appointments can be made effectively and efficiently.
Communicates regularly with Designers regarding assignments, schedules and questions related to specific customer calls.
Communicate periodically with the Network Line groups to expedite work, if possible, to meet customer's requested service date or to handle a special request.
Identify and rectify the root cause of customer complaints and/or inquiries as appropriate.
Reviews and updates Maximo Backlogs for the Distribution Engineering Department.
Identifies deficiencies, analyzes alternatives and recommends solutions.
Serves as a member of the Storm Response Team for restoration efforts.
Provides support to the Damage Assessment and/or Logistics functions.