Distribution Operations Associate

The Walt Disney Company • Glendale, CA

2d • Onsite

About The Position

Disney Entertainment and ESPN Product & Technology is a global organization focused on building and advancing the technological backbone for Disney’s media business. The Content Platforms & Operations team within this organization is responsible for the development and ongoing advancement of the technical and operational functions driving the worldwide distribution and monetization of Disney’s linear networks and theatrical content. This includes Disney’s media supply chain and storage, network and theatrical distribution operations, media localization, network transmission and origination. The global team also plays a critical role as the primary collaboration point for Product & Technology with Disney’s EMEA, APAC, and LATAM regional business teams.

This role will manage servicing for Hulu Originals, FX, FX on Hulu along with currents, catalog, feature, bonus, shorts, trailers, artwork, and metadata to various digital platforms globally including Disney+, Hotstar, DTC, and Hulu platforms. The ideal candidate has excellent organizational abilities, an understanding of digital content distribution concepts and technologies and an interest in emerging technology and platforms.

Requirements

• Bachelor’s degree or equivalent experience
• 3 years of experience in media project management, managing vendors and clients, and localization.
• Proficiency with project management tools.
• Excellent organizational skills and attention to detail.
• Exceptional communication skills, with the ability to manage multiple stakeholders.
• Ability to manage multiple projects simultaneously in a fast-paced environment.
• Knowledge of digital distribution supply chain workflow.

Nice To Haves

• Ability to anticipate and respond to client requirements proactively.
• Up-to-date technical knowledge in digital media tools and technologies.
• Familiarity with multiple languages and cultural nuances is a plus.

Responsibilities

• Manage servicing for Hulu Originals, FX, FX on Hulu along with currents, catalog, feature, bonus, shorts, trailers, artwork, and metadata to various digital platforms globally including Disney+, Hotstar, DTC, and Hulu platforms.
• Extensive management of orders, curating source assets, communicating with customers, clients, & internal business ops team, vendor & asset management, inventory research, dealing with rejections, establishing a process SLA (Service Level Agreement), and managing vendor & supplier performance metrics.
• Coordinate the creation of servicing, and localization assets used to service clients across all media types.
• Ensure the delivery timeline is on track, and schedules are maintained.
• Escalate impact to schedules when needed.
• Liaison between vendors, internal departments, and clients.
• Manage post charts, on time asset delivery, and weekly milestones are met.
• Ensure Disney specifications and SLA with vendors are met.
• Responsible for the creation and validation of total estimated cost documentation and ensure work ordered is completed on budget.
• Reconcile actual billable work and credit memos at the completion of a project.
• Review and approve invoicing.
• Work closely with vendors to localization orders in over 40 languages.
• Troubleshoot and manage rejection from clients and streaming platforms, perform root cause analysis, fix the reported issue, and oversee redelivery.
• Escalate complex issues to senior management as needed.
• Vendor & Asset Management and Research
• Managing order
• Managing vendor & supplier performance metrics

Benefits

• A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree