Distribution Office Coordinator-PT

Akron-Canton Regional Foodbank•Akron, OH

5d•Hybrid

About The Position

The Akron-Canton Regional Foodbank offers a diverse workplace with professionals that work together to fulfill our mission in the fight to end hunger. We are seeking individuals who share and believe in our core values – compassion, collaboration, service, integrity, inclusion and innovation. The Distribution Office Coordinator-Part Time primary responsibilities include supporting the Distribution Office team with the network partner experience which involves answering incoming calls; entering and processing orders through a web based system; greeting and interacting daily with network partners in our eight county service territory; administrative appointment tracking; cycle count inventory in the warehouse as well as spot check the organization and accuracy of inventory in all storage areas and in both Akron and Canton warehouse locations; this position will, as needed, fill in at both warehouse locations to ensure continuity of staffing and related responsibilities to uphold the network partner experience. A high degree of professionalism, courtesy, communication skills, organization, punctuality, collaboration, teamwork, and dependability are essential for success in this position.

Requirements

Minimum High School Diploma, some college preferred
1-3 years in a customer service role
Must be able to follow all American Institute of Baking, Feeding America, Food and Drug Administration, United States Department of Agriculture, Occupational Safety Hazard Administration, and Foodbank (standard operating procedures and employee handbook) safety regulations
Commitment to outstanding customer service
Ability to resolve conflict in a positive way
Ability to problem solve
Excellent verbal and written communication skills
Ability to work effectively and patiently with a diverse group of individuals, including Foodbank staff and network partners
High level of interpersonal skills is required
Client relationship building skills is required
Ability to produce quality work with minimal supervision
Must have basic computer experience in MS Office applications and Outlook
Proficiency in keyboarding (e.g., talking, listening, and typing simultaneously)
Position requires flexibility in work location with adequate transportation between warehouse locations (Akron and Canton), as directed by manager.

Responsibilities

Responsible for customer service related to orders and the network partner experience along with general receipting.
Work with the Operations team to successfully provide exceptional customer service to all partners coming in to pick up food.
Support the cycle count process and administrative documentation of findings as directed by Distribution Office Administrator or Distribution Office Manager.
Support administrative processes for daily disposal and related inventory adjustments.
Support daily data entry related to support with inventory receipting, releasing of orders, and any other administrative duties to support Distribution Office workflow of tasks and responsibilities.
Cross trained to handle general receipting.
Must be flexible to fill in, as needed, for any planned or unplanned staff absences to maintain continuity of office responsibilities and most importantly the network partner experience .
Perform other duties as assigned.