Distribution/Logistics Manager

Century Linen•Somerville, MA

2d•$90,000 - $100,000•Onsite

About The Position

The primary duty of this position is to manage Route Service Representatives. This position interviews, hires, schedules, manages, assigns day-to-day work, evaluates performance, disciplines, terminates (if necessary), and otherwise is responsible for managing the Route Service Representatives. Through management of Route Service Representatives, the Route Supervisor builds and maintains customer relationships, resolves problems, and maintains the fleet to ensure excellent customer service.

Requirements

Associate degree, with college courses in business and transportation/distribution, or equivalent experience in the industry.
2-5 years’ experience in a sales and customer service environment.
Knowledge of transportation/distribution, including regulatory requirements relating to drivers and vehicles.
Good human relations skills to work with subordinates, managers, sales personnel, and customers.
Exceptional communication, presentation, and training skills.
Proficient in performance measurement and goal attainment.
Self-reliant and motivated professional, with good follow-through capabilities.
Proficient in MS Office Suite.

Nice To Haves

Supervisory experience.
Class A Commercial Driver’s License.

Responsibilities

Manage Route Service Representatives, including interviewing, hiring, scheduling, performance evaluation, discipline, and termination.
Build and maintain customer relationships.
Resolve customer problems.
Maintain the fleet to ensure excellent customer service.
Train and lead teams of employees to achieve Company goals.
Maintain constant contact with Route Service Representatives, scale operators, service center and office management staff, external service providers, and customers.
Manage, train, and coordinate Route Service Representatives to meet and exceed operating and customer satisfaction objectives.
Monitor Route Service Representative performance through daily one-on-one meetings and monthly route observations.
Develop and optimize route structure to maximize customer service and control distribution expense.
Analyze data to evaluate and coach team members towards performance improvement.
Structure documentation of, delivery of, and receipt of materials.
Assist with measurement and documentation of customer satisfaction issues related to delivery of materials.
Manage Par Levels at each designated account.
Assist with compliance with company and insurance carrier policies and directives.
Assist with compliance with Federal and State DOT regulations.