Distribution Customer Service Representative

Surge Staffing•Joliet, IL

1d•Onsite

About The Position

We are seeking a reliable and detail-oriented Distribution Customer Service Representative to support warehouse and distribution operations. This role is responsible for handling customer inquiries, processing orders, coordinating shipments, and ensuring accurate documentation throughout the shipping and receiving process. The ideal candidate will have strong communication skills, experience in shipping and receiving, and proficiency with Google Sheets and Excel.

Requirements

High school diploma or equivalent required
Previous experience in shipping and receiving required
Proficiency with Google Sheets and Microsoft Excel required
Strong computer and data entry skills
Familiarity with shipping systems such as UPS and FedEx
Excellent communication and customer service skills
Basic typing and 10-key skills
Ability to work overtime, weekends, and extended hours as needed
Comfortable working in a warehouse or distribution environment

Responsibilities

Respond to customer inquiries regarding orders, shipments, invoices, inventory, and related issues in a professional and timely manner
Process customer orders and maintain accurate records
Generate stock and inventory reports to verify product availability
Prepare shipping documentation and customer work orders
Coordinate rush and special shipping requests with operations and traffic departments
Follow up with internal departments to ensure customer service standards are met
Verify invoices and ensure accurate account billing
Provide shipment tracking and tracing information to customers
Maintain damage records and backorder logs
Communicate customer concerns or service issues to management
Serve as a liaison between warehouse operations and customers regarding account activity and invoicing
Maintain organized files and documentation related to customer orders
Update and maintain process and procedure documentation for assigned accounts