Distribution Center Department Manager — Outbound Operations

Schneider Saddlery•Chagrin Falls, OH

3d•Onsite

About The Position

The Distribution Center Department Manager — Outbound Operations is responsible for leading all outbound distribution activities, including order fulfillment, packing, loading, and shipping operations. This role combines operational leadership with hands-on team development. You’ll drive efficiency, accuracy, accountability, and continuous improvement while creating a positive, safety-focused environment where employees can succeed and grow. You’ll also play a key role in supporting operational improvements, process optimization, and system enhancements as Schneider continues evolving its distribution capabilities.

Requirements

Minimum of 2 years of leadership experience in a warehouse, distribution, fulfillment, or logistics environment.
Proven ability to lead teams in fast-paced operational settings.
Strong communication, organizational, and problem-solving skills.
Experience managing staffing, training, employee development, and performance accountability.
Ability to interpret operational metrics and use data to drive improvements.
Comfortable working in a hands-on leadership capacity within the operation.
Experience with warehouse management systems (WMS), RF scanners, and shipping platforms.
Commitment to workplace safety, quality, and operational excellence.
Ability to stand, walk, and lift up to 50 pounds as needed.

Nice To Haves

Experience leading teams through operational change or system implementations.
Background in continuous improvement or process optimization initiatives.
Multi-shift or high-volume fulfillment experience preferred.

Responsibilities

Lead & Develop the Team: Inspire, coach, and develop outbound team members through clear communication, accountability, and recognition.
Foster a collaborative, respectful, and performance-driven culture.
Support onboarding, training, employee development, and performance management initiatives.
Drive Operational Excellence: Oversee daily outbound operations to ensure orders are shipped accurately, safely, and on time.
Monitor workflow, staffing, productivity, and shipping priorities throughout the shift.
Identify operational bottlenecks and implement solutions that improve throughput and efficiency.
Improve Processes & Performance: Track and analyze key performance indicators (KPIs), including productivity, accuracy, and fulfillment performance.
Lead continuous improvement initiatives focused on operational efficiency and customer satisfaction.
Support process standardization and workflow optimization across outbound operations.
Champion Safety & Quality: Promote and enforce a strong culture of workplace safety and operational compliance.
Ensure high standards for product handling, packaging quality, and shipment accuracy.
Lead by example with a visible, floor-focused leadership style.
Support Organizational Change: Help teams navigate evolving systems, technologies, and operational initiatives with clarity and consistency.
Encourage adaptability, problem-solving, and continuous learning across the department.