Distribution Assistant Manager

Expeditors•El Paso, TX

1d•Onsite

About The Position

Global supply chain management is what we do, but at the heart of Expeditors you will find professionalism, leadership, and a friendly environment, all of which foster an innovative, customer service-based approach to logistics. Expeditors is a Fortune 500 company with over 15,000 trained professionals in over 250 locations worldwide, utilizing globally unified systems.

Requirements

Must be legally authorized to work in the U.S.
Availability needed 24/7 for critical situations, emergencies, or safety-related incidents.
Able to communicate in English and Spanish.
Strong Inventory experience and familiarization of all Inventory procedures.
Must plan and construct a used maintained workplace environment to protect any person from danger.
The distribution assistant manager is responsible to make sure the warehouse/department leads without exceptions meet the following tasks: Daily Huddles, Warehouse appearance, Forklift Checklist, Dispatched SOP Lead, Dress Code, Incident Reporting.
Candidates must be legally authorized to work in the U.S. we do not offer visa sponsorship for this position.

Nice To Haves

Basic knowledge of the FTZ environment maintaining a close communication with the FTZ and Brokerage teams.

Responsibilities

Maintains a clean, neat and orderly work warehouse/operation.
Assists in maintaining warehouse/operation security as per Expeditors’ requirements.
Conducts operations in a manner that promotes safety and in accordance with OSHA and other appropriate standards.
Plans and constructs a used maintained workplace environment to protect any person from danger.
Ensures warehouse/department leads meet daily tasks including Daily Huddles, Warehouse appearance checks, Forklift Checklist completion, adherence to "Shipping Receiving Dispatching SOP – REV 1.0", Dress Code enforcement, and Incident Reporting.
Properly on-boards new hires and ensures team members have clear expectations.
Provides frequent feedback that is timely, accurate, and honest.
Conducts regular one-one-ones and an annual review for employees.
Has development plans in place for employees that addresses competency gaps and/or prepares employees for growth.
Ensures employees complete 52 hours of relevant training yearly and that required training is completed timely.
Fosters a climate of compliance within the team, including to company culture, internal policies and government regulations.
Promotes employee engagement and team vision, commitment and trust.
Develops a #2.
Ensures all Inbound and Outbound activities are processed efficiently and meeting Customer SLAs and commitments.
Adjusts processes as needed to ensure compliance with all Rules and Regulations and to ensure Customer Satisfaction.
Maintains basic knowledge of the FTZ environment and communicates with FTZ and Brokerage teams.
Assigns duties and examines work for exactness, neatness, and conformance to policies and procedures.
Maintains a healthy Inventory based on consistency on cycle counts.
Researches and identifies liability for any claims for damages submitted by customers.
Periodically audits and verifies processed claims, modifying as needed to ensure compliance with Customs and Customer requirements.
Supports other locations and works under stressful situations, transitions and implementations of system and procedures.
Monitors department financial performance (revenue to expense, expense per shipment, etc.), analyzes customer profitability and controls expenses.
Reviews accounts receivable to manage cash flow and to ensure customers are paying within terms.
Analyzes billing activity and intercompany accounting.
Makes introductory contact with new accounts and maintains effective relationships with existing accounts.
Addresses complex and non-routine customer issues and requests.
Coordinates new accounts, gathering all necessary information and assigning accounts.
Audits all new accounts and follows up on responsibilities of Supervisors to ensure customer needs have been met.
Assists in following-up on current customers and conducting Quality Management Reviews (QMRs).
Directs and controls the release of orders to shipping to ensure timely delivery to customers and meet company efficiency goals.
Directs and oversees order processing and ensures that data entries on documents such as Delivery Orders and inventory reports are accurate and timely.
Makes recommendations to Operations Manager on programs to improve the operation of the customer service function.
Interacts with credit and collections personnel regarding payment problems.
Reviews records/reports to determine reasons for discrepancies between inventory and stock control records and recommends remedial actions to resolve discrepancies.
Maintains up-to-date procedures manual.
Tracks on-time delivery and other performance measures.
Provides necessary reports to management.
Gathers and analyzes data concerning department operations and customer requirements.
Distributes reports to various functional areas as required.
Promotes compliance in diligently following all company policies and regulations and in being the role model of integrity and pride for all employees.
Proactively communicates with the team to ensure continuous awareness and understanding of policies and regulations.
Maintains a positive relationship with the Trade Compliance Manager and supports all compliance efforts and training.
Actively grows the product's business and builds customer relationships through involvement in sales and retention programs.
Maintains a healthy mix of current customers and manages pipeline of new accounts.
Responds to requests for proposal, quotation or information timely and with market-competitive pricing matching the scope of service required by the customer.
Actively participates in the transition of new business and acts as a subject matter expert for the product and the industry.
Supervises campus accounting functions (i.e. Accts. Payable, Accts. Receivable, Customer Invoicing, domestic freight rating, etc.).
Manages volume fluctuations against headcount maintaining a healthy LPN cost per location.