DISTRIBUTED COMPUTER SYSTEMS ANALYST

State of Florida•Tallahassee, FL

4d•Onsite

About The Position

This open competitive advertisement is for a Career Service position located at Central Office in Tallahassee, FL in the Office of Information Technology. The mission of the Office of Technology in the Florida Department of Corrections (FDC) is to provide innovative, reliable, and secure technology solutions that support the Department's operations and enhance its efficiency. This position is not a telework position and is required to report to the FDC office in the area it serves. This position will be responsible for providing support for computer systems at multiple sites as part of the Department’s Central Office: staff responsibilities below apply to most computer equipment (including personal computers, midrange minicomputers, and the large mainframe computer), telecommunications and related software.

Requirements

Must possess a high school diploma or its equivalent.
Must have experience supporting desktop computer equipment in a Criminal Justice Information Systems (CJIS) environment.
Must have a valid Driver’s License.
Must be able to work on-call, if needed, including during times of Emergencies or Disasters.
Able to lift 50 pounds multiple times.

Nice To Haves

Completed a Degree, Coursework, or Technical Certifications such as CompTIA® A+ Certification.
Experience with VoIP systems.
Experience with any software for tracking technical work, such as Cherwell, Service Now, or other IT related tracking systems.

Responsibilities

Responsible for planning, designing, implementing and troubleshooting the local client architecture including connecting personal computers to the local area network, installing client software products and maintaining documentation related to the personal computers connected to the environment, and troubleshooting problems.
Responsible for installation and support of network computers, including setup and loading of software; and performing the technical role of system manager including functions of backup, recovery, troubleshooting.
Assists with providing general support of peripheral devices such as, but not limited to, monitors, docks, printers, USB drives, and scanners.
Provides support for software packages including, but not limited to, Microsoft Office 365 v2016, Adobe products, terminal emulation software, etc.
Assists with the maintenance of inventory user issued IT equipment.
Assists other IT units, such as Field Staff, with issues as needed.
Provides after hours “on-call” support on an as-needed basis.

Benefits

Paid vacation, sick leave, and holidays.
Comprehensive health insurance and life insurance with accidental death and dismemberment benefits.
Supplemental Dental, Vision, Life, Disability and Hospitalization insurance.
Tuition-Free college courses.
Retirement Plans with the Florida Retirement System:
Pension Plan (Traditional Retirement Pension Plan)
Investment Plan (401(K)-Type Retirement Plan)
Deferred Retirement Option Program (Drop)
Deferred Compensation
Recently Retired? Beginning July 1, 2024, there is no longer a reemployment limitation; beginning with the 7th calendar month from the member's distribution date, there are no restrictions on working for an FRS employer. You will not be required to repay any prior distributions, and you may continue receiving distributions from the Investment Plan or Pension Plan without interruption.