DISTRIBUTED COMPUTER SYSTEMS ANALYST - 37000592

State of Florida • Tallahassee, FL

3d • $52,000 - $58,600 • Onsite

About The Position

DEP’s Office of Technology and Information Services (OTIS) is currently seeking an Information Technology Analyst. This position is responsible for administering and maintaining user accounts within the Department’s Active Directory environment.
Specific duties and responsibilities include:

Creating, modifying, disabling, restoring, and removing user accounts; updating account attributes; and managing security groups and distribution lists. Tasks also include creating new security groups, removing stale or unused service accounts, and deleting computers from the domain as needed.

The position also ensures accuracy and consistency of account data across systems by updating usernames, email addresses, and related identity fields. This includes modifying usernames to align with agency naming conventions, creating and updating email aliases, and maintaining ownership of shared mailboxes, security groups, distribution lists, and service accounts.

In addition, the position manages Florida Digital Service (FDS) user accounts in the Department’s Active Directory structure, ensuring access is provisioned in compliance with agency policy and state-level security standards. Work is performed independently and requires sound judgment to maintain system integrity and support operational and security needs.

This position provides support for Exchange Online and file access services. Duties include resolving mailbox and calendar issues; creating and updating shared mailboxes, resource rooms, and email aliases; granting OneDrive access; and processing NTFS and file share access requests using approved security groups. Work must follow security policies and be completed in a timely manner.

This position runs daily and ad hoc reports using the agency’s data visualization tools. Additional duties include managing Office 365 G3 and Adobe licenses, assisting with asset management software, administering the Everbridge notification system, and supporting Service Desk tools. Work requires accuracy and attention to detail.

This position provides high-quality customer service to Department staff by responding to requests submitted through phone, email, and ticketing systems. The analyst enables, modifies, and troubleshoots Statewide Travel Management System (STMS) accounts; serves as a backup resource for MiFi and air card tracking and activation; and maintains clear, organized procedures and documentation to support knowledge transfer and operational continuity.

The role additionally contributes to IT strategic initiatives and performs other duties as assigned, ensuring alignment with the Department’s goals, IT service management practices, and the agency’s Information Technology Strategic Plan.

Performs other duties as assigned.

Attendance is an essential function of this position.

Requirements

• Knowledge of scripting languages such as Power Shell, VB, bat files.
• Knowledge of computers and software.
• Knowledge of client – server architecture.
• Knowledge of asset management best practices.
• Knowledge of LDAP.
• Knowledge of best practices in IT systems governance.
• Knowledge or principles of IT service management (ITSM).
• Skill in creating accounts and assigning permissions.
• Skill in troubleshooting and resolving mailbox and calendar issues.
• Skill in logical and deductive reasoning.
• Skill in communicating complex IT problems and solutions in simple terms.
• Ability to process information logically and solve problems.
• Ability to analyze and troubleshoot network systems.
• Knowledge of scripting languages such as Power Shell, VB, bat files.
• Knowledge of client – server architecture.
• Knowledge of LDAP.
• Knowledge of principles of IT service management (ITSM).
• Skill in creating accounts and assigning permissions.
• Skill in troubleshooting and resolving mailbox and calendar issues.

Responsibilities

• Creating, modifying, disabling, restoring, and removing user accounts; updating account attributes; and managing security groups and distribution lists.
• Ensuring accuracy and consistency of account data across systems by updating usernames, email addresses, and related identity fields.
• Managing Florida Digital Service (FDS) user accounts in the Department’s Active Directory structure.
• Providing support for Exchange Online and file access services.
• Running daily and ad hoc reports using the agency’s data visualization tools.
• Providing high-quality customer service to Department staff by responding to requests submitted through phone, email, and ticketing systems.
• Contributing to IT strategic initiatives and performs other duties as assigned

Benefits

• Annual and Sick Leave benefits;
• Nine paid holidays and one Personal Holiday each year;
• State Group Insurance coverage options, including health, life, dental, vision, and other supplemental insurance options;
• Retirement plan options, including employer contributions
• Tuition waivers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed