Distinguished Engineer (Message Delivery & Dispatch)

Capital One•McLean, VA

About The Position

Distinguished Engineer (Message Delivery & Dispatch) As a Distinguished Engineer at Capital One, you will be a part of a community of technical experts working to define the future of banking in the cloud. We are seeking a hands-on, founder-style platform leader to join our team. This organization powers how Capital One delivers real-time, personalized, and responsible customer experiences at national scale, across mobile, web, email, messaging, and beyond. You will set the technical direction, rapidly prototype, and collaborate to deliver compliant and customer-safe experiences at scale. In this role, you will primarily be working with the Enterprise Message Delivery (Dispatch) organization. You will be responsible for defining the future of our omni-channel dispatch ecosystem, integrating AI to drive real-time, personalized messaging at scale, and partnering closely with Line of Business (LOB), product, and channel delivery teams.

Requirements

Bachelor’s Degree
At least 7 years of experience in software engineering and solution architecture
At least 7 years of experience in Enterprise architecture and design patterns
At least 2 years of experience of deploying and delivering platforms within cloud environments
At least 1 year of hands-on experience with LLM systems, including RAG or embeddings, prompt or plan tooling, and model governance.

Nice To Haves

Bachelor's or Master's Degree in Computer Science or a related field
5+ years of experience of deploying and delivering platforms within cloud environments
3+ years of hands-on experience with LLM systems, including RAG or embeddings, prompt or plan tooling, and model governance
10+ years of professional experience coding in commonly used languages like Java, Python, Go, JavaScript/TypeScript, Swift, etc.
8+ years of professional experience in the full lifecycle of system development, from conception through architecture, implementation, testing, deployment and production support
5+ years of experience in modern cloud technologies (AWS, Azure, GCP), microservices architecture, real-time data streaming (Kafka), and applied machine learning.
2+ year experience in regulated domains to partner closely with Risk, Legal, and Compliance to ensure deterministic controls for regulated workflows.
2+ years of demonstrated ability to drive widespread adoption and standardization of platforms in the enterprise, leading to increased efficiency, reduced operational cost, and mitigation of vendor lock-in.
Deep industry knowledge or experience in the Martech and Messaging domain.
Deep industry knowledge of email governance, anti-spam regulations (CAN-SPAM, TCPA) and state-level compliance requirements (FCCPA), with a demonstrated ability to apply these controls at scale.
Experience with AdTech ecosystems and platforms.
Proficiency in AI skills, including leveraging and contributing to the enterprise AI Skills Marketplace.

Responsibilities

Own the end-to-end architecture for delivery across all our properties (site, emails, SMS, push notifications, messages, AdTech ecosystems, and inbound channels) enabled by AI.
Ensure a well-managed, highly resilient architecture capable of handling billions of messages a month with zero downtime.
Serve as the primary technical authority on email governance and evolving regulatory standards, including UDAAP and state-specific regulations such as the FCCPA.
Design and enforce safety protocols to protect the brand, LOBs, and customers, ensuring all communications adhere to enterprise compliance and risk frameworks.
Bring a cyber-security perspective to the delivery architecture.
Lead the technical strategy to modernize legacy messaging systems into a unified Enterprise Message Delivery platform.
Drive the initiative to migrate off legacy systems, architect vendor-agnostic 'Built and Bought' solutions, and scale the orchestration layer to handle enterprise-scale traffic, AdTech pipeline integration, and B2B2C partner messaging (dealer-to-customer).
Implement automations across various workflows to avoid expensive migrations and establish engineering standards.
Help drive decision making around vendor strategy for build vs. buy.
Act as the technical leader for engineering teams (Message Delivery, Orchestration, Integration) in the dispatch domain.
Help Senior and Lead ICs and other developers grow by providing them with ample scope and guiding them through complex technical challenges in a highly regulated, high-availability environment.
Stay current with industry trends and bring best practices and recommendations to drive innovation.
Drive a data-first approach to platform health by treating delivery metrics as a first-class product.
Architect robust telemetry and analytics pipelines that enable real-time observability, predictive performance tuning, and data-driven optimization of delivery pathways, ensuring high-fidelity insights that directly improve operational efficiency and customer experience.
Architect, build, and maintain custom AI extension including plugins, specialized skills, and automated workflow that integrate with AI agents (Claude Code, Windsurf) to automate developer tasks such as scaffolding, environment configuration, and CI/CD orchestration, driving consistent engineering standards and accelerating development velocity.