Disruption Partnerships Manager

ZeroFox

66d

About The Position

ZeroFox is seeking a motivated and detail-oriented Disruption Partnerships Manager to join our Product team. This role supports ZeroFox's global disruption network and takedown services by helping build and maintain strategic relationships with key online service providers — including major social networks, domain registrars, and hosting platforms.
Working closely with the Disruption Partnerships Lead and cross-functional stakeholders across Product, Engineering, Customer Success and Legal, this role is focused on executing partnership strategies that enable ZeroFox to quickly and efficiently disrupt scams, impersonation, and brand infringement. This is an exciting opportunity for someone with hands-on trust and safety experience who is ready to apply those relationships and insights in a fast-moving cybersecurity environment
The ideal candidate will:
Have direct experience working in or with trust and safety teams at major online platforms — and bring existing relationships they can activate from day one
Be operationally excellent, with a track record of managing partner processes and escalations with speed and precision.
Be a clear communicator who can work effectively across internal teams and external partners

Requirements

• Experience working in or with trust and safety teams at major social networks, domain registrars, or hosting platforms typically obtained in 2+ years, with proven relationships that can be leveraged on day one
• Demonstrated ability to build and maintain working relationships with external organizations and cross-functional internal teams
• Solid understanding of online trust and safety operations, including content moderation, abuse reporting, and takedown processes
• Strong organizational and project management skills, comfortable managing multiple workstreams and partners simultaneously
• Clear and effective communicator, able to convey operational and technical concepts to diverse audiences.
• Problem-solving mindset with a strong attention to detail and ability to operate independently in a dynamic, fast-paced environment
• Proficiency with collaboration and tracking tools (e.g., Salesforce, JIRA, Confluence, or similar).
• Bachelor’s degree in a relevant field (e.g., Business, Communications, Cybersecurity, Law), or equivalent practical experience

Nice To Haves

• Genuine passion for cybersecurity and a working understanding of online abuse typologies including scams, impersonation, and brand infringement
• Comfort operating in a high-velocity, ambiguous environment, you enjoy figuring things out and don’t wait to be told what to do
• Analytical skills to interpret partner performance data and identify opportunities for process improvement
• Experience supporting or managing API-based integrations and technical partnership workflows
• Familiarity with legal and compliance considerations related to digital risk, content removal, and cross-border data sharing
• Creative approach to problem-solving, you look for novel ways to improve takedown efficacy and partner engagement
• Passion for translating customer and partner insights into actionable product feedback

Responsibilities

• Support the development and management of a portfolio of strategic relationships with key online service providers (social networks, registrars, hosting platforms, and other relevant providers) to enhance ZeroFox’s disruption and takedown capabilities
• Execute day-to-day partnership operations, including managing partner communications, tracking SLAs, and resolving escalations related to takedowns and digital risk remediation
• Assist in developing and refining workflows and processes that improve the efficiency and speed of scam, impersonation, and brand infringement remediation
• Serve as a point of contact for partner-related operational issues and escalations, coordinating with internal teams to drive resolution
• Collaborate with Product and Engineering teams to surface partner feedback, document integration requirements, and support the incorporation of partner capabilities into the ZeroFox platform
• Monitor and report on key partnership metrics, including takedown success rates, response times, and partner engagement
• Stay current on industry trends, regulatory developments, and best practices in trust and safety, content moderation, and online abuse
• Support the negotiation and ongoing management of partner agreements and operational frameworks

Benefits

• Community-driven culture with employee events
• Generous time off
• Comprehensive health benefits & 401(k) plan with employer match
• Respectful and nourishing work environment, where every opinion is heard and everyone is encouraged to be an active part of the organizational culture

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level