Dispute Specialist

BLACK HILLS FEDERAL CREDIT UNION•Rapid City, SD

1d•Onsite

About The Position

Responsible for handling all necessary tasks for proper processing of disputes across all payment and card channels. BHFCU is committed to improving the lives of our members every day, and we look for people who share that passion. Our onboarding includes an orientation program with ongoing training to help staff further their career at BHFCU by building on their existing strengths.

Requirements

Working knowledge of Regulation E (debit) and Regulation Z (credit) compliance and NACHA Operating rules.
Working knowledge of the Credit Union's products and services.
Working knowledge of organization's policies/procedures and Credit Union's service philosophy.
Working knowledge of Credit Union's in-house computer system.
Working knowledge of item processing hardware and software.
Working knowledge of collection agencies administrative portal.
Vision: A sighted person to effectively review documents.
Speech/Hearing: Ability to communicate verbally and in writing with staff, members and vendors.
Manual Dexterity: Ability to perform necessary computer-related input.
Physical Mobility: Limited mobility required.
Ability to assess the needs of multiple members and prioritize requests to ensure that all members receive the highest quality service possible.
Ability to handle daily routine with moderate freedom to interpret and act upon various situations.
Ability to prioritize multiple, and sometimes, conflicting tasks.
Ability to present a professional and personable personality that communicates to members and visitors that the Credit Union is a professional financial institution.
Ability to interact with more than one department daily.
Ability to work within precise standardized guidelines with some latitude to make decisions and take initiative to resolve problems or unique circumstances.
Ability to handle moderate financial record keeping requirements to keep personal work updated and accurate.
Ability to accept limited responsibility for funds/records.
Ability to accept responsibility for quality and accuracy of personal work.
Ability to accept responsibility for access to confidential data.
Job requires a high school level of language, math and reasoning skills.
Two years’ experience in a related field with equal responsibilities is acceptable.
Must be capable of regular, reliable and timely attendance.

Nice To Haves

Formal training should be supplemented with continuing education.

Responsibilities

Research and resolve card and payment related discrepancies and disputes.
Provide support to members and staff with person-to-person and account-to-account payments, to include reviewing and adjusting limits, determining cause of denied transactions, handling disputes, and escalating issues as necessary.
Responsible for the accurate and timely preparation and follow-up of disputes, charge backs, and card fraud claims.
Monitor and verify accuracy of incoming reports and documentation.
Complete and file insurance claims for card fraud losses.
Reconcile applicable GL subsidiary accounts, post transaction exceptions, chargeback-related settlements, and write necessary accounting vouchers and entries.
Perform other duties as may be assigned by the Payment Operations Manager.
Remain current on changes within the legal, regulatory, economic, competitive and technology environments that may affect payment and card products and services.