Dispute Resolution Associate

Hyundai Capital • Irvine, CA

1d

About The Position

The Dispute Resolution Associate is responsible for investigating and responding to credit disputes received from customers. This role performs account reviews, responds to customer disputes, and identifies system and/or process related opportunities for operational improvement.

Requirements

• Minimum 2–4 years of related experience in a call center or customer support environment, including Collections, Servicing, Credit, or Funding functions, as well as customer service and escalation resolution experience.
• High School diploma or GED required.
• Strong time management and organizational skills, with the ability to manage competing priorities and multiple customer issues effectively.
• Ability to follow procedures, apply guidance, and exercise sound judgment in handling customer issues.
• Ability to learn and navigate multiple systems, tools, and databases efficiently.

Nice To Haves

• Knowledge of Credit Reporting and the Fair Credit Reporting Act is preferred.

Responsibilities

• Investigate accounts for accuracy in connection with the credit dispute request and respond promptly to the customer through the related dispute channel (mail or credit bureau).
• Manage individual productivity to ensure both production and SLA targets are met.
• Partner with various departments/teams to solve intricate problems, mitigate business risk, and drive customer satisfaction.
• Assist in identifying process improvements to positively impact customer experience and drive operational improvements.
• Report trends and/or service issues to the leadership team and corresponding departments.

Benefits

• Vehicle perks – monthly vehicle allowance plus purchase and lease discounts
• Comprehensive health coverage – medical, dental, and vision plans
• Employer-funded HSA contributions to help reduce healthcare costs
• 401(k) with company match and immediate vesting from day one
• 100% company-paid life and disability insurance
• Wellbeing benefits including fitness and health resources
• Leadership programs and career development that support continuous learning
• Paid Volunteer Time Off and a company charitable donation in your honor

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED