Dispute Chargebacks Associate

First National Bank Texas•Killeen, TX

7d•Onsite

About The Position

This role is responsible for processing chargebacks, reporting fraud transactions, reviewing and processing rejected claims, and handling re-presentments. The associate will also review transactions for proper authorization and process chargebacks on bank-initiated claims. Accurate updating of cases with chargeback status, accounting entries, and related actions is crucial. The position requires meeting daily deadlines and goals, performing tasks in accordance with regulations and company policies, and maintaining regular attendance and punctuality. Other duties may be assigned.

Requirements

At least 18 years of age
High School Diploma or Equivalent
Professional written and verbal communication skills
Working knowledge of Microsoft office and general office equipment
Ability to work with minimal supervision
Detail oriented and ability to organize and prioritize
Capable of meeting deadlines
Must be able to get along with co-workers and work effectively in a team environment
Must successfully pass background investigation according to company policy

Nice To Haves

Chargeback experience preferred

Responsibilities

Properly process chargebacks
Properly report fraud transactions
Review and process rejected claims
Process re-presentments and attach merchant documents to cases
Review transactions on system generated reports for proper authorization and process chargebacks on bank-initiated claims
Properly update cases to reflect chargeback status, corresponding accounting entries, and actions related to the chargeback
Meet daily deadlines and goals
Perform assigned tasks in accordance with regulations, company policies and procedures
Maintain regular and predictable attendance and punctuality
Perform other duties as assigned