Display/Office Assistant

Haverty Furniture Companies, Inc • Colonial Heights, VA

39d • Onsite

About The Position

This role assists the Display Coordinator or store management with the setup and display of furniture, and maintaining the store's appearance. Responsibilities include processing customer sales, handling payment transactions, answering phones, and scheduling deliveries. The position also involves general office duties such as balancing cash funds, preparing bank deposits, managing customer service tickets, verifying and scheduling deliveries, and filing paperwork.

Requirements

• High school diploma or general education degree (GED) and one to three years’ experience actively working with the public in a customer service position, preferably in retail.
• One to three years of monetary or cash handling experience highly preferred, i.e., Banking, Customer Service, Data Entry, Office Administration, Medical Records, etc.
• Training and/or equivalent combination of education and experience will be considered.
• General computer skills required with a working knowledge of Microsoft Word, Excel and O365 preferred.
• Strong math skills.
• Excellent communication and customer service skills.
• Ability to multi-task.
• Highly organized.
• Must be able to follow oral and written instructions.
• Must be able to work independently while using discretion.

Nice To Haves

• Working knowledge of Microsoft Word, Excel and O365 preferred.

Responsibilities

• Helps Display Coordinator with floor moves and processing of new accessories.
• Assists Display Coordinator by aiming lighting on furniture and/or accessories.
• Must be able to move and help arrange heavy merchandise on the showroom floor.
• Responsible for placement of POP material including hanging banners and placing signs.
• Assists customers in carrying heavy merchandise to their vehicles.
• Keeps merchandise on the floor in functional condition, including by ordering parts and repairing when necessary.
• May be required to provide housekeeping support as needed.
• Maintains stockroom in an orderly fashion, including sweeping and mopping.
• Keeps exits lit and free of obstruction.
• Assists in maintenance of the grounds.
• Must be capable and available to provide work as a delivery assistant and complete deliveries as needed.
• Balances cash fund every morning and evening.
• Completed opening/closing procedure checklists daily.
• Prepares reconciles bank deposits.
• Processes customers' sales and payments accurately.
• Maintains an organized and secure office environment.
• Answers incoming calls, distributes calls/messages, manages stores voicemail.
• Handles customer complaints, initiates and follows up on existing customer service tickets.
• Reviews Outstanding Customer Transactions.
• Verifies scheduled deliveries are in the appropriate status to be routed.
• Schedules deliveries.
• Ensures POs are present for out of stock product.
• Contacts customers when products have arrived locally for pickup.
• Files and/or prepares daily paperwork.

Benefits

• Reimbursement for steel-toe boots up to half of their purchase not to exceed $75.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED