Dispensary Technician

Delaware Valley Community Health•Philadelphia, PA

59m•$21 - $22•Onsite

About The Position

As a Dispensary Technician, you’ll play an important role in helping our patients access the medications they need while providing a welcoming, respectful, and positive experience. From processing prior authorizations and supporting medication adherence to dispensing prescriptions and assisting patients with insurance and payment questions, you’ll help make healthcare more accessible for the communities we serve. If you’re a bilingual pharmacy professional who is detail-oriented, compassionate, and passionate about helping others, we want to hear from you!

Requirements

High school diploma or equivalent required
Previous pharmacy experience required
Bilingual English/Spanish is required
Strong interpersonal, verbal communication, and customer service skills
Excellent attention to detail and listening skills
Ability to interpret and apply guidelines and procedures
Good reasoning and judgment skills
Basic computer proficiency
Ability to collaborate effectively with healthcare professionals and colleagues at all levels
Ability to lift boxes weighing up to 25 pounds
Ability to travel between health centers as needed

Nice To Haves

Pharmacy Technician certification preferred

Responsibilities

Support medication access by processing prior authorization requests, reviewing formulary alternatives, and obtaining required information from providers and insurance companies
Connect with patients through medication adherence outreach, refill reminders, and assistance with medication-related questions
Dispense medications accurately while verifying prescriptions, insurance information, sliding fee information, and patient profiles
Provide excellent patient service by greeting patients, answering questions, collecting co-pays, and helping patients access pharmacists and medication education when needed
Work with insurance providers and healthcare teams to troubleshoot coverage issues and facilitate access to medications
Support medication assistance programs by identifying and referring eligible patients
Maintain accurate documentation in the patient health record, including prior authorizations, approvals, denials, and other relevant information
Manage inventory and help ensure medications are properly stocked, organized, labeled, and secured
Reconcile daily receipts and co-pay reports and maintain accurate payment records
Collaborate across health centers and provide coverage for medication clerks as needed
Participate in department meetings, audits, process improvement activities, and other pharmacy-related initiatives.