Dispensary Team Lead

Lazy River Products LLC•Tewksbury, MA

11d•$20 - $20•Onsite

About The Position

The Dispensary Team Lead is responsible for assisting with the day-to-day operations and supervision of the dispensary sales floor. Team Leads are excellent communicators liaising with all levels of the organization to help implement, refine, and enforce lawful standard operating procedures that promote organization, team culture and productivity. The Dispensary Team Lead reports directly to the General Manager.

Requirements

At least 1 year of proven retail management or supervisory experience required.
At least 3 years of retail customer service, customer relationship management, or equivalent experience required (such as CRM software). or equivalent retail supervisory experience).
High school diploma, GED, or equivalent required.
Must be 21 years of age or older and comply with all legal or company regulation requirements for working in the industry.
Ability to work on holidays outside of Christmas Day and Thanksgiving Day.
Reliable transportation.

Nice To Haves

College Degree preferred.
Adult-Use Massachusetts Retail cannabis industry experience preferred.
Experience with Dutchie or other Seed-to-Sale POS experience is preferred.
Multilingual abilities to assist a diverse customer base is a plus.

Responsibilities

Shift supervision of all CSR's, Guest Relations Reps, Fill Associates. May supervise Inventory Associates.
Assist with training of all CSR roles (Checkout Associate, Floor Sales Associate, Guest Relations, and Fulfillment Associate).
Assist with training dispensary employees how to accurately educate customers and consumers on products they are purchasing and/or express interest in, strain information, options, methods, effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.
Lead or assist with dispensary pre-shift meetings and participate in discussions and provide suggestions for improving product availability, customer satisfaction and/or policies and procedures.
Assist in cash handling procedures as required.
Assist with opening, shift swap, and close of business procedures.
Promptly report customer complaints or employee incidents to the AGM or GM.
Contributes to the development of new concepts, policies, and procedures as necessary to perform job duties and tasks.
Maintain knowledge of all LRP products and services.
Maintain an in-depth industry wide knowledge of products and strains in Massachusetts.
Maintain a continuous state of alertness to ensure the highest safety standards for customers, fellow employees, products, and the facility.
Maintain accurate and up-to-date knowledge on state and local laws pertaining to adult-use marijuana and dispensing adult-use marijuana.
Follow established LRP policies and procedures at all times.
Additional duties as assigned.