Dispensary Supervisor- Sycamore Township

King City Gardens•Montgomery, OH

4d•Onsite

About The Position

The Dispensary Supervisor is responsible for leading daily retail operations while ensuring full compliance with all Ohio Division of Cannabis Control (DCC) regulations. This position serves as the Manager on Duty during assigned shifts and is responsible for coaching employees, driving sales performance, maintaining inventory accuracy, supporting customer service initiatives, and creating a culture centered around accountability, teamwork, and operational excellence. Success in this role requires balancing compliance, guest satisfaction, leadership, and business performance.

Requirements

Minimum age of 21 years
High School Diploma or GED
Minimum two years of retail leadership experience
Excellent communication and conflict resolution skills
Strong organizational abilities
Ability to multitask in a fast-paced environment
Employment is contingent upon successfully completing all requirements established by the Ohio Division of Cannabis Control, including: Background investigation, Fingerprinting, Required Compliance Training, Continued adherence to all state cannabis regulations

Nice To Haves

Cannabis dispensary leadership experience
Dutchie POS experience
Metrc inventory management experience
Inventory control experience
Scheduling experience
Experience leading teams of 10+ employees

Responsibilities

Coach, develop, and motivate Budtenders
Conduct daily shift huddles focused on sales, promotions, compliance, and service
Deliver real-time coaching using observation and feedback
Assist with onboarding and training new employees
Foster a positive, inclusive, and high-performance culture
Recognize employee achievements while addressing performance concerns professionally
Ensure every guest receives friendly, educational, and compliant service
Resolve customer concerns quickly and professionally
Support sales initiatives while maintaining ethical cannabis recommendations
Promote loyalty enrollment, customer education, and product knowledge
Monitor wait times and customer flow throughout the day
Open and close the dispensary following company SOPs
Supervise daily cash handling and register accountability
Monitor inventory movement, replenishment, quarantined inventory, and vault organization
Complete daily operational checklists
Maintain merchandising standards and compliant promotional displays
Coordinate with Inventory Management on cycle counts and discrepancy investigations
Maintain strict compliance with Ohio Revised Code Chapter 3780, Ohio Administrative Code 1301:18, Division of Cannabis Control regulations, Metrc inventory requirements, and Company Standard Operating Procedures
Customer ID verification
Purchase limit monitoring
Secure product handling
Incident documentation
Inventory discrepancy reporting
Employee compliance coaching
Audit preparation
Security awareness and loss prevention
Partner with leadership to improve store performance by monitoring Average Order Value (AOV), Units Per Transaction (UPT), Loyalty enrollment, Customer satisfaction, Labor efficiency, Inventory accuracy, Sales trends, and Employee productivity
Complete weekly coaching sessions
Conduct daily team huddles
Achieve 95%+ employee training completion
Maintain positive employee engagement
Develop future leaders through coaching