Dispensary Supervisor (28th St)

Ascend Wellness Holdings•Grand Rapids, MI

7d•Onsite

About The Position

Ascend Wellness Holdings (AWH) of Grand Rapids-28th st. is looking to hire a Dispensary Supervisor! This position assists with the day-to-day operations of the dispensary (retail store) and provides support for the management team. This position is responsible for maintaining best-in-class customer service while ensuring compliance to all applicable regulations and company standards. The Dispensary Supervisor will set the standard for performance and keeping associates motivated. The role requires excellent leadership qualities and the ability to gain an understanding of dispensary inventory and products.

Requirements

Must be at least 21 years of age
Cannabis experience preferred
Strong retail math skills required
High school diploma or general education degree (GED)
2+ year in a supervisory or management role in a retail setting, specifically with POS business operations
Exceptional customer service skills
Knowledge of basic computer skills
Positive attitude, team player and strong work ethic
Understanding of applicable state and local laws and regulations as they pertain to the industry, personnel law, safety regulations, local municipal codes and organizational rules, regulations, directives, and standard operating procedures
Must be and remain compliant with any and all regulatory requirements for working in the cannabis industry
Must have excellent organization and time management skills
Must be focused, pay close attention to detail
Must be able to internalize training and follow instructions
Must be able to communicate clearly and effectively

Responsibilities

Provide best-in-class customer service to customers
Follow and uphold established policies for sales and customer service to ensure customer satisfaction
Maintain in-depth knowledge of all products and strains in the store as well as industry-wide product knowledge, and train and share that knowledge with other members of the team
Assist with monitoring and maintaining inventory levels, ensuring an assortment of product, and communicating inventory action items with the Assistant Manager and General Manager
Assist all Dispensary Associates in the consultation of all customers to ensure that the employee is informed of the right product choices by being knowledgeable of how different methods of cannabis consumption affect customers differently
Complete and appropriately delegate tasks assigned during scheduled shift, including: Correct cash handling, Accurate use and maintenance of the Point of Sale (POS) system, Accurate and timely data entry in both the POS system and inventory tracking system, Assistance in verifying order deliveries for accuracy
Ensure adherence with security measures and safety compliance
Maintenance of an organized and clean store
Management of visitor log
End-of-day daily update emails
Ensure accuracy with the vault
Work with the Management team to ensure retail store operations run smoothly, properly and in compliance with the applicable rules and regulations
Daily activities, maintenance, and data collection for any reported issues and/or complaints
Open and closing procedures
Assist with the onboarding and training of new staff in partnership with the management team