Dispensary Supervisor- Camp Washington
King City Gardens•Cincinnati, OH
•Onsite
About The Position
Lead the Future of Cannabis Retail At The Garden Dispensary, we're redefining what cannabis retail looks like in Ohio. Our mission is simple—deliver exceptional guest experiences while maintaining the highest standards of compliance, operational excellence, and employee development. We're looking for passionate retail leaders who thrive in fast-paced environments, enjoy coaching teams, and believe outstanding customer service begins with strong leadership. If you're ready to grow your career with one of Ohio's fastest-growing cannabis retailers, we'd love to meet you.
Requirements
- Minimum age of 21 years
- High School Diploma or GED
- Minimum two years of retail leadership experience
- Excellent communication and conflict resolution skills
- Strong organizational abilities
- Ability to multitask in a fast-paced environment
- Employment is contingent upon successfully completing all requirements established by the Ohio Division of Cannabis Control, including: Background investigation, Fingerprinting, Required Compliance Training, Continued adherence to all state cannabis regulations
Nice To Haves
- Cannabis dispensary leadership experience
- Dutchie POS experience
- Metrc inventory management experience
- Inventory control experience
- Scheduling experience
- Experience leading teams of 10+ employees
Responsibilities
- Coach, develop, and motivate Budtenders
- Conduct daily shift huddles focused on sales, promotions, compliance, and service
- Deliver real-time coaching using observation and feedback
- Assist with onboarding and training new employees
- Foster a positive, inclusive, and high-performance culture
- Recognize employee achievements while addressing performance concerns professionally
- Ensure every guest receives friendly, educational, and compliant service
- Resolve customer concerns quickly and professionally
- Support sales initiatives while maintaining ethical cannabis recommendations
- Promote loyalty enrollment, customer education, and product knowledge
- Monitor wait times and customer flow throughout the day
- Open and close the dispensary following company SOPs
- Supervise daily cash handling and register accountability
- Monitor inventory movement, replenishment, quarantined inventory, and vault organization
- Complete daily operational checklists
- Maintain merchandising standards and compliant promotional displays
- Coordinate with Inventory Management on cycle counts and discrepancy investigations
- Maintain strict compliance with Ohio Revised Code Chapter 3780, Ohio Administrative Code 1301:18, Division of Cannabis Control regulations, Metrc inventory requirements, and Company Standard Operating Procedures
- Customer ID verification
- Purchase limit monitoring
- Secure product handling
- Incident documentation
- Inventory discrepancy reporting
- Employee compliance coaching
- Audit preparation
- Security awareness and loss prevention
- Partner with leadership to improve store performance by monitoring Average Order Value (AOV), Units Per Transaction (UPT), Loyalty enrollment, Customer satisfaction, Labor efficiency, Inventory accuracy, and Sales trends
- Complete weekly coaching sessions
- Conduct daily team huddles
- Achieve 95%+ employee training completion
- Maintain positive employee engagement
- Develop future leaders through coaching
Benefits
- Career advancement into Assistant General Manager and General Manager roles
- Leadership development and management training
- Performance-based recognition and incentive opportunities
- Comprehensive cannabis compliance education
- Employee product discounts
- Paid Time Off
- Medical, Dental & Vision Benefits
- 401(k) (if applicable)
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
