Dispensary Sales Associate (Budtender) Colerain

King City Gardens•Cincinnati, OH

4d•Onsite

About The Position

The Dispensary Sales Associate (Budtender) is a customer-facing retail professional responsible for creating an exceptional, compliant, and educational dispensary experience for medical and adult-use customers. This position combines product knowledge, consultative selling, transaction accuracy, and operational execution while following all applicable Division of Cannabis Control (DCC) requirements and company standards.

Requirements

Must be at least 21 years of age.
Must hold or be eligible to obtain the required Ohio Dispensary Employee License.
High school diploma or GED required.
Strong communication, interpersonal, active-listening, and customer-service skills.
Comfortable learning cannabis products, retail technology, compliance requirements, and sales processes.
Basic math, computer, POS, and cash-handling skills.
Must successfully complete required background checks and all company and DCC-compliant onboarding requirements.
Ability to work in a fast-paced environment while maintaining accuracy, professionalism, and attention to detail.

Nice To Haves

Retail, hospitality, sales, or other customer-facing experience preferred.

Responsibilities

Welcome every customer with professionalism, urgency, and a service-first mindset.
Verify required identification and, when applicable, patient registration before completing transactions.
Use thoughtful discovery questions to understand customer needs, preferences, experience level, and budget.
Educate customers on available product categories, cannabinoids, formats, potency, and responsible use within the scope of the role.
Recommend products confidently and accurately while supporting store sales goals, average order value, units per transaction, promotions, and loyalty initiatives.
Process transactions accurately through the point-of-sale system and handle cash and other approved payment methods according to company policy.
Resolve routine customer concerns professionally and escalate issues to leadership when appropriate.
Maintain an active Ohio Dispensary Employee License and comply with all DCC rules, company policies, and required training.
Complete sales and dispensing transactions accurately and maintain required records in approved state tracking and POS systems.
Follow purchase-limit, identification, product-handling, security, privacy, and recordkeeping requirements.
Protect confidential customer and patient information and follow company privacy procedures.
Immediately report suspected diversion, suspicious activity, transaction discrepancies, safety concerns, or compliance issues to leadership.
Follow all cash-handling, drawer accountability, discount, refund, and transaction-correction procedures.
Maintain a clean, organized, secure, and customer-ready sales floor, reception area, fulfillment area, and assigned workstations.
Assist with stocking, merchandising, labeling, order fulfillment, product organization, and other inventory- support activities as assigned.
Complete opening, closing, daily cleaning, and operational checklists accurately and on time.
Maintain current product, promotion, policy, and SOP knowledge by actively participating in meetings and training.
Communicate effectively with peers and leaders and contribute to a respectful, accountable, and collaborative team environment.
Demonstrate dependable attendance, punctuality, schedule flexibility, and readiness to support business needs.
Perform other duties reasonably assigned in support of safe, compliant, and efficient dispensary operations.
Deliver a consistent, welcoming, and educational customer experience.
Maintain transaction accuracy and strict compliance with company and regulatory requirements.
Support store sales and customer-engagement goals through knowledgeable recommendations and effective execution of promotions.
Complete required training and maintain working knowledge of products, policies, SOPs, and operational updates.
Demonstrate accountability, teamwork, reliability, and professional communication.