Dispensary Lead - Bud & Rita's Dispensary - West Town

Nature's Grace and Wellness•Chicago, IL

4d•Onsite

About The Position

The Dispensary Lead assists in overseeing the daily operations and transactions of the dispensary. The Lead reports directly to the Dispensary Manager and is responsible for supporting the staff and executing the company's goals while delivering exceptional customer service. This role requires a proactive individual with in-depth knowledge of cannabis, strong communication skills, and the ability to manage and inspire a team.

Requirements

1+ years of cannabis retail experience required
Must be able to pass a background check
Must be 21 years of age
Must possess a valid license or state ID
Familiarity with point-of-sale systems
Practical and pro-active thinking
Attention to detail, organized and patient
Multitasking ability
In-depth knowledge of cannabis
Ability to read, analyze, and interpret documents relating to dispensary performance, general business periodicals, professional journals, safety, security and technical procedures, and governmental regulations
Ability to communicate clearly and effectively in all situations with staff and customers
Ability to work under pressure without losing composure
Friendly, warm personality
Bending, and lifting up to 50 pounds by themselves and 75+ pounds with a buddy
Ability to be on standing or sitting for long periods of time

Nice To Haves

Lead or Management experience preferred but not required

Responsibilities

Report directly to assistant manager or manager
Be the main immediate point of contact for the team
Ensure the team stays on track
Update assistant manager or manager with any issues that need immediate attention
Ensure the team is following all standard operating procedures and company policies
Direct any HR / personnel issues to the assistant manager
Ensure the team is acting in an appropriate manner with customers and co-workers
Immediately bring any observed employee issues to the manager or assistant manager's attention
Ensure the dispensary's compliance with security, inventory, and local and state regulations
Manage and inspire staff to deliver the highest level of customer service
Ensure the safety and satisfaction of every customer and employee
Communicate with management on a regular basis to ensure the dispensary's excellence in service
Ensure employees follow company protocols
Train employees
Create a warm and welcoming environment for staff and customers
Perform other duties as assigned