Dispensary General Manager

Maitri Medicinals•Annville, PA

3d•Onsite

About The Position

About Maitri Medicinals Fluent is proud to be part of the Maitri Medicinals family, a Pennsylvania-based organization committed to cultivating wellness through high-quality medical marijuana products and compassionate patient care. Since our founding, we have expanded our cultivation, processing, and dispensary operations to serve patients throughout Pennsylvania, including locations in Pittsburgh, Uniontown, Williamsport, Shamokin Dam, State College, Hanover, Mechanicsburg, Annville, and New Stanton. Rooted in Western Pennsylvania, Maitri remains dedicated to supporting local communities by providing compassionate care, reliable access to medical cannabis, and responsible patient education. We believe in listening to our patients, engaging with our communities, and continuously evolving to meet the needs of Pennsylvania's medical marijuana program. Through regional outreach, patient-focused service, and a commitment to excellence, we strive to make a positive impact every day. If you're passionate about helping others, committed to exceptional service, and excited to be part of a growing industry, we'd love to hear from you. Are you ready to join the #PeacockFlock?

Requirements

5+ Years general management experience required
Experience managing high volume business
P&L and budget management knowledge
Must be 18 years of age or older
Must be able to pass a criminal background check
Strong verbal communication and basic math skills required
Must demonstrate a proficiency for technology
Ability to lift, push, and pull 35 pounds
Ability to sit, squat, bend, and kneel repetitively throughout a workday
Ability to stand for extended periods of time
Extended computer usage
Comfortable being under constant video surveillance
Work environments that include exposure to, but not limited to fumes, dust, odors, heights, indoor AC, no AC, motion, and noise.

Nice To Haves

Retail experience in the marijuana industry preferred but not required

Responsibilities

Oversee and manage all daily operations of the dispensary to ensure efficient, compliant, and customer-focused performance.
Maintain full accountability for dispensary profit and loss (P&L) performance.
Develop, implement, and maintain compliant standard operating procedures for dispensing, inventory management, and all sales support functions.
Partner with the executive leadership team to understand market drivers and trends, provide insights, make recommendations, and interpret performance data.
Participate in and conduct weekly leadership calls to review sales performance, monthly goals, and business trajectories.
Demonstrate strong leadership and sound decision-making in high-pressure or stressful situations.
Ensure compliance with all company policies, procedures, and applicable state and federal regulations.
Enforce diversion prevention controls through strict adherence to regulatory and internal standards.
Stay informed of regulatory updates and adapt operational practices accordingly to maintain compliance.
Provide high-level oversight of staff and customer interactions to ensure exceptional service standards are consistently met.
Promote a professional, compliant, and customer-centered dispensary environment.
Resolve escalated customer concerns while maintaining service excellence and regulatory compliance.
Lead all aspects of staff management, including hiring, training, onboarding, performance management, disciplinary actions, employee relations, and performance evaluations.
Create and manage staff schedules to meet operational needs while maintaining labor efficiency and budgetary expectations.
Coach and develop leadership capabilities within the team to support succession planning and long-term growth.
Track and monitor inventory using the state-mandated inventory tracking system and internal business management platforms.
Oversee the receiving process for all regulated and non-regulated products in partnership with the Inventory Manager.
Conduct physical inventory audits at designated intervals (daily, weekly, quarterly, and annually) in collaboration with the Inventory Control Manager to ensure accuracy between physical counts and system records.
Maintain business management platforms and ensure all technology systems operate effectively, securely, and in compliance with company standards.
Operate cash registers, tabletop scanners, and handheld scanners as needed to support operations.
Oversee and manage all cash handling activities, including deposits, reconciliations, change orders, and secure storage, in accordance with company policies.
Work cross-functionally to ensure the facility maintains an exemplary standard of cleanliness, organization, functionality, safety, and security.
Communicate efficiently, effectively, and professionally with employees, leadership, and external partners.
Analyze operational challenges, identify alternative solutions, and implement recommendations that support company goals.
Research, evaluate, and adapt to new operational methods, compliance requirements, and best practices to drive continuous improvement.
Perform additional duties as assigned to support efficient, compliant, and customer-focused operations.