Dispensary General Manager

Quality Roots•Pontiac, MI

12d•$50,000 - $60,000

About The Position

Join the Movement at Quality Roots - Michigan's Premier Cannabis Retail Brand Are you passionate about cannabis, leadership, and creating unforgettable customer experiences? Quality Roots is looking for a motivated, experienced General Manager to lead one of our dispensary locations. This is not just a job - it's an opportunity to shape a flagship store and play a key role in the next phase of our brand's growth. Rooted in family values, Quality Roots is a locally owned and operated company dedicated to setting the gold standard in cannabis retail. With deep Michigan ties and a successful track record in business, we've built a reputation on trust, professionalism, and community connection. We believe cannabis can be both fun and functional, and that great customer experiences start with passionate, knowledgeable leaders. Your Role: Dispensary General Manager As General Manager, you'll be the driving force behind your store's day-to-day operations and long-term success. You'll lead a high-energy team, inspire top-tier service, and ensure all operations run smoothly and in compliance with Michigan's evolving cannabis regulations. Your leadership will empower your team, satisfy your customers, and support our mission to bring safe, reliable cannabis to every community we serve.

Requirements

3+ years of management experience (Cannabis or retail preferred)
2+ years of retail experience with a strong focus on sales and customer service
Strong understanding of POS systems and seed-to-sale tracking tools (METRC, Dutchie, Flowhub)
Google Suite proficiency (Sheets, Docs, Gmail)
Excellent leadership, communication, and organizational skills
Familiarity with inventory controls, scheduling, and basic business reporting
Cannabis knowledge and comfortable talking about products and the endocannabinoid system (or willingness to learn)
Must be 21+ with valid ID
Reliable transportation and ability to travel within Michigan
Flexible availability: evenings, weekends, holidays, and extended hours as needed
Ability to stand, walk, kneel, lift up to 40 lbs, and work on a tablet or computer for extended periods
Must pass I-9 verification and any state-required background checks

Responsibilities

Build, train, coach, and inspire a top-performing retail team
Foster a culture of professionalism, inclusion, and continuous improvement
Manage performance, delegate tasks, and support employee growth through regular feedback and mentoring
Handle recruiting, scheduling, payroll forecasting, performance reviews, and corrective actions as needed
Oversee all daily operations including inventory management, safety protocols, and POS transactions
Maintain strict compliance with all local, state, and industry regulations (METRC, audits, SOP adherence)
Manage online orders and curbside pickups where applicable, ensuring timely and accurate fulfillment
Ensure loss prevention, cash handling procedures, and security protocols are consistently followed
Deliver exceptional customer service standards and create a welcoming retail atmosphere
Strategically merchandise the store to highlight promotions and drive sales
Use sales and performance data to motivate staff and optimize store results
Handle escalated customer concerns and drive repeat business with creative solutions
Partner with Retail Operations Team, HR, Marketing, Compliance, and Purchasing to align on company-wide goals
Coordinate store-level marketing events and promotions to increase brand visibility
Maintain a strong line of communication with corporate leadership and contribute to strategic planning