Dispensary Clerk

Family HealthCare Network•Visalia, CA

1d•Onsite

About The Position

The Dispensary Clerk is responsible for supporting the daily dispensary operations. This role involves receiving new prescriptions, entering information into practice management and electronic health record systems, processing medication labels, and handling phone calls and refill requests. The clerk will also manage stock levels of medications, vaccines, and supplies, order medications, and process returns for outdated or recalled items. Additionally, the position requires handling Prior Authorizations and T.A.R. requests with provider approval, maintaining logs for sample medications and other programs, and performing customer service duties. Updating patient information in the system and managing the Patient Assistance Program are also key responsibilities. Adherence to the Attendance and Absenteeism Policy and the ability to work at any FHCN location are required.

Requirements

Proof of completion of high school with a minimum overall GPA of 2.5 or completion of General Educational Development (GED) with a minimum overall score of 162.5.
If an individual has completed a degree at a higher level than required by the role and had a stronger GPA in that program, they may provide proof of GPA from that degree in lieu of the high school diploma.
A minimum of one year of experience and knowledge of pharmacy processes and practices, typically learned on the job or successful completion of a pharmacy externship with Family HealthCare Network.
Ability to prepare basic correspondence and simple reports in Microsoft Word.
Ability to use Microsoft Excel to create tables and simple displays of information.
Ability to create basic presentations in Microsoft PowerPoint.
Job duties require the employee to effectively communicate routine or non-technical information to co-workers and others.
Effectively communicates written information (including electronic correspondence) and verbal presentation.
Regularly required to sit and use repetitive hand movement to type and grasp.
Frequently required to stand or walk.
Occasionally bend waist, twist waist, squat, climb, kneel, reach above and below shoulder height, and/or move items up to 30 pounds.

Responsibilities

Supporting the daily dispensary operations.
Receiving new prescriptions and entering information into the Practice Management and Electronic Health Record System.
Processing medication labels.
Answering and directing phone calls.
Handling prescription refill requests.
Stocking and storing medications and vaccines.
Regulating stock levels, including forms and supplies for the department, such as prescription pads for medical providers, Liquid Nitrogen, Oxygen tanks, and Nitrous Oxide.
Ordering medications through the software system.
Return of outdated/expired, recalled and overstocked items for credit and disposal.
Handling and completing Prior Authorization and T.A.R. (Medication Treatment Authorization Request) with Medical Providers approval.
Maintaining the Log Binders for Sample Medications, Provider Administered Medications and the $10 Medication Program.
Maintaining accurate logs of transferred medications/vaccines and prescriptions.
Inventory of stock medications at monthly intervals.
Performing customer service duties.
Updating the system with the appropriate patient information.
Maintaining an accurate tracking system of the patient’s application process, status and refills on the Patient Assistance Program.
Preparing the Patient Assistance Program medications for patient to pick-up with Medical Providers.
Adhering to the Attendance and Absenteeism Policy.
Ability to present to and work at any FHCN location, both at the beginning of a shift or during a shift, based on business need.
Performing other duties as assigned.