Dispensary Associate - Part time

Trulieve

3d•Onsite

About The Position

Trulieve is a rapidly growing company in the cannabis industry, dedicated to providing patients with trusted products for relief. Their plants are hand-grown in an environment designed to reduce unwanted chemicals and pests, ensuring a natural process. Products are developed to alleviate symptoms associated with serious medical conditions such as seizures, severe muscle spasms, pain, nausea, and loss of appetite. The company's trained staff collaborates with physicians to ensure patients receive compassionate care with the correct products and dosages. The Dispensary Associate's role is to guide customers through their cannabis journey, educating them on product benefits and potential side effects. This position requires knowledge of various products and their effects, coupled with excellent customer service. The primary function is to facilitate customer purchases in compliance with State regulations, while delivering an exceptional customer experience.

Requirements

High-school diploma or equivalent and experience in the field or in a similar field.
Must be a minimum of 21 years of age (or a minimum of 18 years of age in CT, PA and WV).
Must have prior cash handling experience.
Ability to work independently in a dynamic, fast-paced environment and with a variety of personalities at various seniority levels.
Must possess excellent people skills and be able to communicate effectively with others in both verbal and written form.
Must be able to work effectively without supervision and in a team environment.
Strong interpersonal skills, business sense, and professionalism to communicate with all levels of management and staff; ability to uphold a strict level of confidentiality and discretion.
Able to understand and follow written/oral instructions.
Ability to interact with customers and team members respectfully and politely.
Able to communicate in conversational English to work effectively with customers and team members, operate electronic equipment (computer, laptop), comprehend safety procedures, and utilize telecommunication devices.
Must possess the mental and physical capacities necessary to perform the job duties.
Must possess a valid driver's license and a clean driving record to fulfill the Delivery Driver role.
Must be able to pass a comprehensive background record check.
Must be able to move intermittently throughout the workday.
Must be able to see and hear or use prosthetics that will enable these senses to function adequately to ensure requirements of this position can be fully met.
Must function independently, and have flexibility, personal integrity, and the ability to work effectively with residents, personnel, and support agencies.
Must be able to relate to and work with ill, disabled, elderly, emotionally upset, and at times hostile people in the facility.

Nice To Haves

Prior experience, preferably in retail and/or customer service area is a plus.

Responsibilities

Provide exceptional customer service to customers, guests, and coworkers.
Provide empathy and compassion to patients.
Provide the TruExperience through elevated patient service standards, behaviors, and product knowledge.
Assist Managers and Shift Supervisors with returns in accordance with company policy.
Prepare and process patient orders in a timely and efficient manner.
Follow Trulieve Policies and Procedures.
Work directly with the leader on duty to enhance the customer experience.
Assist customers with any product or device issues.
Work with leadership and management to find solutions to customer issues.
Document customer issues and concerns on the customer's profile.
Maintain a clean and well-stocked workstation throughout the shift.
Perform any other task(s) as assigned by Management.
Fulfill delivery driver role (if assigned as Delivery Associate).
Follow all Trulieve Policies and Procedures as delivery associate (if assigned as Delivery Associate).
Assist with processing all online orders, including deliveries, in a 2-hour timeframe (if assigned as Online Support).