Dispensary Associate Lead

Maitri Medicinals•Hanover, PA

5d•Onsite

About The Position

The Dispensary Associate Lead (DAL) plays a key role in supporting dispensary leadership by assisting with daily operations while delivering exceptional customer service. In addition to frontline responsibilities, the DAL carries supervisory duties, including assisting with staff scheduling, directing daily team activities, and assigning tasks to Dispensary Associates. The DAL also contributes to achieving sales and marketing objectives, supports financial performance goals, and helps reinforce clear and consistent operational standards across the team.

Requirements

Flexible schedule availability including nights, weekends and holidays
Previous leadership/supervisory experience
Must be 18 years of age
High School Diploma or GED required.
Exemplary customer service skills
Exceptional leadership ability
Ability to pass state and federal criminal background checks
Basic math skills and comfort handling cash and transactions
Proficiency with technology and ability to learn new systems quickly

Responsibilities

Serve as a subject matter expert across all Dispensary Associate core competencies.
Provide leadership, guidance, and coaching to Dispensary Associates to support consistent, compliant operations.
Greet customers and verify identity using valid driver’s licenses and registry cards; confirm recommendation status and assist with product selection and education.
Deliver prompt, courteous, and knowledgeable customer service while communicating current promotions and responding to product-related inquiries.
Support efficient customer flow throughout the dispensary and assist with queue management to minimize wait times.
Process customer orders using handheld scanners, MJ Freeway, and all systems; manually enter data when required.
Accurately package products in accordance with state regulations and company standards.
Accept and process payments securely, ensuring transactions are properly logged on Daily Register Sheets.
Complete all required documentation accurately and in compliance with state regulations and internal policies.
Maintain organized, compliant storage of product inventory and assist with daily AM/PM inventory counts.
Support Inventory Control Specialists as needed to ensure accuracy and compliance.
Secure cash appropriately in safes or vaults and assist with preparation for scheduled cash pickups.
Assist management with employee scheduling, onboarding, and training; provide day-to-day coaching and support to Dispensary Associates.
Open and close the dispensary in the absence of the General Manager (GM) or Assistant General Manager (AGM), ensuring all operational, compliance, and security procedures are followed.
Resolve routine customer concerns, including returns, payment issues, and general inquiries, while maintaining a high standard of service.
Apply effective problem-solving and de-escalation techniques to support positive customer and team interactions.
Operate registers, tabletop scanners, handheld scanners, and other required equipment with accuracy and confidence.
Demonstrate proficiency in MJ
Support the cleanliness and organization of the facility in accordance with company policies and regulatory standards.
Perform additional duties as assigned to support efficient, compliant, and patient-focused operations.