Dispensary Access Control Associate

DCM•Hagerstown, MD

1d•Onsite

About The Position

Our Dispensary Access Control Associate is responsible for verifying customer/patient identification upon entry to ensure compliance with legal and regulatory requirements. This individual will maintain a secure and welcoming environment, providing a smooth and efficient entry process for all customers/patients. A passion for the cannabis industry, attention to detail, and a strong understanding of regulatory standards are essential for success in this role.

Requirements

At least 21 years of age.
Pass a Federal and State criminal history background check.
Minimum of two (2) years of retail or food service experience.
Minimum of one (1) year of previous security/access control related work experience.
Personal accountability, proactive behaviors, and strong attention to detail.
Excellent observational skills.
Authoritative verbal communication skills.
Ability to remain calm in high-pressure situations.
Ability and willingness to learn the layout of the property and buildings.
Excellent verbal and written communications skills.
Excellent customer service.
Creative quick thinking to serve as a problem solver with a positive outlook.
Ability to foster collaboration, be a team player, though also independent and self-motivated.
Coachable and can take full ownership of personal development, regularly soliciting feedback from teammates including those supervising, colleagues, and supervisor/s.
Performance driven to exceed sales goals.
Ability to work at a fast pace in a high production environment!
Comply with all HR policies including confidentiality and non-disclosure.
Maintain open communication with the management team and other co-workers.
Strong work ethic, integrity, and desire to be accountable, transparent and proactive.

Nice To Haves

Two (2) years of cannabis experience preferred.
Security Guard training certification is preferred.
A passion for the cannabis culture.

Responsibilities

Follow company policies and procedures to ensure secure, efficient, and compliant operations for both access control and surveillance monitoring.
Greet and verify the identification of all customers/patients, ensuring all legal and regulatory requirements are met before allowing entry.
Maintain a clean, organized, and secure entrance area, ensuring the entry point always remains clear and accessible.
Actively monitor security cameras via a portable screen to ensure the safety and security of the dispensary, alerting management of any suspicious activity or safety concerns.
Ensure all surveillance equipment is functioning properly and promptly report any technical issues to the appropriate personnel.
Provide excellent customer service while maintaining a professional demeanor at the entrance, ensuring a smooth and welcoming experience for all customers/patients.
Address any entry-related concerns or questions, clearly communicating store policies and regulatory requirements.
Assist in managing the flow of customers/patients entering the dispensary, ensuring an organized and secure process.
All other duties as necessary.