Dispatcher

IMC Companies•Charlotte, NC

37d

About The Position

Position Overview: Plans the daily/weekly work schedule of drivers to maximize freight coverage in a timely and cost-efficient manner. Communicate and distribute appointment dates/time to drivers; owner operators and/or fleet. Communicate and coordinate between all IMC locations to maximize drivers' time. Assist drivers with any equipment issues, detention time, rail billing, and any additional requests made of driver.

Requirements

Data entry skills; Good communication and organizational skills
1 to 3 years and intermodal experience preferred
DOT Regulations; Hazardous Materials; Computer literate; Ability to multi-task

Responsibilities

Must exercise discretion and use independent judgment when relating customer requests, appointment time and assigning orders to specific drivers daily to run road, local or city. Maintain A to B dispatching.
Complete lines of dispatch in SWS from paperwork that drivers turn in daily relating to completed runs.
Handle driver service failures up to and including the authority to issue verbal and/or written discipline. Additionally, contact Manager/Cargo Specialist regarding the failure.
Apply any additional charges including and notify customer service of changes.
Track/Maintain yard report, MDR, CNI, and Divisional Pool
Actively participate in driver recruiting and retention
Request rail billing
Processes ATP's and Non-Productive pay. Review preliminary payroll
Oversee drivers HOS and ELD updating
Manage roadside repair
Oversee and manage Rail/Port pins - reservations - LFD
Operating with a sense of urgency while handling challenging environments