Dispatcher - AGH - Casual

Highmark Health • Pittsburgh, PA

22h • Onsite

About The Position

GENERAL OVERVIEW Communicates and assists in the coordination and delivery of patient transportation, environmental services, facilities and any other additional support needed by the hospital; maintains records of all incoming calls.

Requirements

• Minimum Proficiency in the utilization of computer software.
• High degree of problem solving and decision making tools
• Strong organizational skills needed to maintain working relationships with both internal and external departments & customers at all levels
• Ability to maintain the highest measure of confidentiality
• Accurately performs accounting skills when dealing with money required

Responsibilities

• Dispatches support services personnel for appropriate department requests.
• Ensures resolution for the customer's request and, when necessary, notifies supervision of potential problems.
• Performs accurate telephone procedures and proper interactions with all customers while delivering customer service at all times.
• Monitors all systems in order to reach five minute response time; ensuring that tasks are given out in appropriate order so that patients and/or customers receive priority services.
• Enters data, using various systems, to communicate information to necessary personnel.
• Adheres to the policies, procedures, rules and regulations of the hospital as well as regulatory agencies.
• Uses proper body mechanics.
• Performs other duties as assigned or required.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed