DISPATCHER

State of Arkansas • Little Rock, AR

3d • $47,397 - $70,148

About The Position

The Department of Public Safety’s mission is to enhance the safety and security of all Arkansans through ethical, character-driven behavior that promotes professionalism, clear communication, and accountability while serving as the state’s premier public safety agency.Position InformationJob Series: Internal Affairs – Career PathClassification: DispatcherClass Code: SIA12PPay Grade: SGS05Salary Range: $47,397 - $70,148Job SummaryThe Dispatcher is responsible for receiving, processing, and relaying emergency and non-emergency calls for service. This position plays a critical role in public safety by ensuring timely and accurate dispatching of law enforcement, fire, medical, and other emergency services.

Requirements

• At least six months of experience in emergency dispatch, public safety communications, law enforcement, or a related field.
• Strong verbal communication skills with the ability to deliver clear and concise instructions.
• Ability to remain calm and professional under high-stress conditions.
• Active listening skills to accurately gather and relay essential information.
• Strong written skills for accurate documentation and report writing.
• Quick analytical thinking to assess emergency situations and determine proper response protocols.
• Ability to prioritize multiple calls and tasks simultaneously in a fast-paced environment.
• High attention to detail for accurate data entry and call documentation.
• Proficiency in computer-aided dispatch (CAD) systems, radio communication protocols, and emergency response procedures.
• Familiarity with geographic areas, streets, and landmarks within assigned jurisdictions.
• Strong ability to handle emotionally charged situations with professionalism and discretion.
• Resilient in managing exposure to traumatic or high-intensity emergency calls.

Responsibilities

• Answer and process 911 emergency and non-emergency calls, determining the nature and urgency of the situation.
• Gather critical information from callers and relay it to the appropriate emergency responders.
• Provide pre-arrival instructions to callers, including CPR guidance and other life-saving measures as needed.
• Maintain composure under pressure and assist distressed or panicked callers with clear and reassuring communication.
• Assign and dispatch law enforcement, fire, emergency medical services (EMS), and other personnel based on priority and availability.
• Utilize computer-aided dispatch (CAD) systems, radio communications, and other technology to track and manage response efforts.
• Monitor real-time status of field personnel to ensure proper coverage and safety.
• Coordinate mutual aid requests and relay crucial information between multiple agencies.
• Accurately record and maintain detailed call logs, reports, and incident documentation.
• Operate and maintain dispatch equipment, radio consoles, and telephone systems.
• Follow state and agency protocols, policies, and procedures regarding emergency response and record-keeping.
• Assist in coordinating large-scale emergency response efforts during disasters, severe weather, or critical incidents.
• Provide ongoing situational awareness to emergency responders and update them with critical details in real time.
• Activate emergency alert systems when necessary to inform the public of hazards or emergency situations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed