Dispatcher

Sila Services • Northbrook, IL

1d • Onsite

About The Position

AA Service Co. Heating & Cooling, a company with over 55 years of family integrity, is seeking a Dispatcher to join their team in the Northbrook, IL office. The Dispatcher will be a key player in supporting the company's growth by handling day-to-day customer interactions and coordinating a team of field service technicians in the fast-paced HVAC industry. This role is responsible for maintaining an organized daily workflow, utilizing company resources to meet customer requests, and contributing to the achievement of company revenue goals. This position offers a great opportunity for individuals interested in operations, customer service, or a future in management.

Requirements

• 1 - 5 years of customer service experience
• Desire to achieve goals, both personal and professional
• Hard work ethic and willingness to work OT when necessary
• Strong team mentality
• Experience in a customer service role where the phrase “customer first” was practiced daily

Nice To Haves

• Experience with Service Titan system is a bonus

Responsibilities

• Daily scheduling of field service technicians
• Direct interaction with customers in need of service
• Answer in-bound calls
• Make outbound calls to schedule service and solicit customers for future business
• Dispatch technicians to jobs
• Helping team members with side tasks
• Maintain customer database
• Provide BEST IN CLASS customer service

Benefits

• Competitive salary with future bonus opportunities
• Medical, Vision and Dental Insurance
• Paid vacation and holidays
• 401K with employer match
• Short-term and Long-term disability
• Life Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed