Dispatcher - Ammonia & Nitric Acid

GRAMMER LOGISTICS INC•Augusta, GA

18d•Onsite

About The Position

The Dispatcher ensures incoming orders are executed and customer satisfaction is achieved by coordinating drivers, equipment, and routes for efficient and productive use of equipment and driver time. The role monitors assigned loads to support an equitable distribution of work and maintains ongoing communication with customers about current orders and anticipated requirements. The Dispatcher executes customer orders from receipt through delivery by building loads, assigning drivers and equipment, and selecting efficient, timely routes. The position monitors drivers and vehicles en route through automated tracking software, handles tracking-related issues, determines driver and equipment disposition after deliveries, and keeps customers informed of order status. It also maintains dispatch and customer records, prepares activity and revenue reports, enters fuel surcharges and other charges, and coordinates trailer testing to maximize equipment availability. The role provides operations support across company locations, attends required meetings, establishes aligned individual goals, performs other assigned duties, and participates in a rotating on-call schedule.

Requirements

High school diploma or equivalent.
Ability to work under intense pressure and multitask to resolve critical customer-delivery and driver-safety issues.
Ability to communicate professionally and effectively with internal and external clients and vendors by phone, email, and written correspondence.
Excellent attention to detail in a rapidly changing environment.
Excellent oral and written communication skills, including telephone communication.
Ability to maintain company information confidentially.
Consistent computer use requiring visual focus.
Consistent problem-solving ability and prompt resolution of time-sensitive customer and driver concerns.
Ability to lift up to 25 pounds consistently.
Ability to bend, push, pull, and reach, requiring consistent use of hands and arms.

Nice To Haves

Transportation industry experience, including familiarity with DOT and FMCR.
Familiarity with Samsara and McLeod.
Customer service and problem-resolution experience.

Responsibilities

Execute customer orders through delivery by building loads, assigning drivers and equipment, and determining efficient and timely routes.
Monitor driver and vehicle performance en route using automated tracking software, including route issues and potential Hours of Service constraints.
Determine the disposition of drivers and equipment after deliveries.
Update customers on order status and issues affecting order requirements; maintain ongoing communication about current and future needs.
Generate required documentation on the customs website for Canadian inbound and outbound vehicles, including manifests and bar codes.
Maintain daily dispatch activity logs and compile weekly activity reports.
Update weekly revenue spreadsheets by truck and driver, including monthly and weekly revenue per mile.
Enter fuel surcharges for acid loads and additional customer charges into the system.
Maintain the company trailer list and required DOT test dates, and coordinate testing with shops.
Obtain directions, unloading information, and equipment requirements for new customer facilities; establish new customer accounts in the system.
Maintain customer files and enter updates into the system.
Support operations staff at all company locations with automated tracking software issues and correct related errors as needed.
Enter loads for other locations and products as needed.
Attend company and industry-related meetings as required.
Establish individual goals aligned with company business strategies and objectives.
Perform other job-related duties assigned by executive leadership.
Participate in a rotating on-call schedule.

Benefits

Employee rewards, recognition, and performance bonuses.
Paid holidays immediately.
Paid floating holidays immediately.
Paid time off after 90 days.
401(k) with company match.
Three medical plans to choose from.
HSA option with company contribution.
Dental insurance.
Vision insurance.
Company-paid life insurance equivalent to annual salary, with additional coverage available.
Company-paid short-term disability insurance, with an optional buy-up.
Long-term disability insurance.
Accident insurance.
Critical illness insurance.
Hospital indemnity insurance.
Referral bonus.