Dispatcher

SECURE•Edmonton, AB

6d•Onsite

About The Position

At SECURE, we lead the way in waste management and energy infrastructure, providing unmatched security and peace of mind to our clients. Our strength lies in our size, extensive network, solid reputation, industry expertise, and a relentless can-do attitude. With an expansive infrastructure network spanning Western Canada and North Dakota, we deliver essential solutions where they are needed most. Our partnerships focus on safely recovering oil and metals, disposing of liquid and solid waste, recycling materials such as metals, water, and oil, and reclaiming contaminated land to reduce environmental footprints. SECURE is committed to innovation, helping our customers lower costs, reduce greenhouse gas (GHG) emissions, and exceed their business, safety, and environmental goals. We go beyond expectations — mitigating risks, reducing financial obligations, and maximizing value for our clients. Join SECURE, where we step up to make a meaningful difference in the industries we serve and the world we share. As Dispatcher, you will be responsible for overseeing the safe and efficient day-to-day operations of the logistics team. You’ll coordinate service call-ins from customers and requests from the Waste Services team, ensuring all are addressed in a timely manner. Using your expertise in dispatch operations, bin tracking, and route planning, you will develop cost-effective routes that minimize travel time and meet customer needs. You’ll also support and guide HDV Drivers to operate safely and in alignment with SECURE’s values, while maintaining compliance with company procedures and ensuring accurate documentation.

Requirements

Grade 12 diploma or General Education Diploma (GED).
A minimum of 3 years’ experience operating Dispatch and Load Tracking Systems.
Working knowledge of the Oil & Gas industry, including oilfield roads, orientation requirements, and site access/egress limitations.
Proficiency in Microsoft Office applications.
Familiarity with TDG regulations and Provincial/Federal DOT regulations and permit requirements.
Strong communication and customer service skills, with the ability to build effective working relationships.
Excellent organizational and time-management skills, with the ability to multitask and prioritize.
Strong problem-solving and decision-making skills, with a proactive approach to operational issues.
Ability to work independently and collaboratively in a fast-paced environment.

Nice To Haves

Experience in the Waste or Transportation industry is preferred.
Experience with dispatching software or waste tracking systems is considered an asset.

Responsibilities

Oversee daily dispatch and bin tracking system operations, ensuring efficiency and accuracy.
Provide feedback to the Transportation Supervisor regarding dispatch performance and tracking system improvements.
Build and maintain strong relationships with HDV Drivers, ensuring open communication and support.
Be accessible and available to assist with after-hours operational issues as needed.
Foster a workplace culture that aligns with SECURE’s purpose and values.
Champion a strong safety culture, supporting the development and execution of safety programs and initiatives.
Maintain a clean and organized work area, ensuring general housekeeping standards are met.
Verify that HDV Drivers are properly trained and competent in their roles.
Ensure compliance with safety policies, operational procedures, and industry best practices.
Monitor dispatch efficiency, ensuring cost-effective, technically sound operations.
Confirm that HDV Drivers follow Standard Operating Procedures (SOPs).
Ensure compliance with all government and environmental regulatory standards.
Uphold high customer service standards, ensuring operational excellence and responsiveness.
Collaborate with Operations Leaders and Support Teams to share best practices and drive continuous improvement.
Support the Transportation Supervisor, assuming delegated responsibilities when required and working closely with internal support teams.