Dispatcher - Dallas, GA

Ragsdale Heating and Air•Dallas, GA

1d•$17 - $19

About The Position

Ragsdale Heating, Air, Plumbing, & Electrical is currently seeking a Dispatcher to join our team, comprised of creative and energetic employees dedicated to delivering the best customer service experience every day. Pay: $17-19/hour Schedule: Sunday - Thursday; 10 am - 7 pm (Sunday is 7:30 am - 4:30 pm) What's In It For Me? Market Value Compensation ($17-19/hour) Robust PTO Plan Health, Vision and Dental plans for you and your family to choose from 401K Retirement Plan with company match up to 30% Life Insurance, Short-Term and Long-Term Disability Special Program Options: FSA, EPA, Legal Services, and Identity Theft Continuous Training for your Professional Development Working in a dynamic, collaborative, and fun environment Coached and supported career growth

Requirements

High School Diploma or GED preferred
Minimum 3 years of dispatching experience, preferably in HVAC, Plumbing, or a related industry
Basic computer proficiency, particularly with Microsoft applications
Must be able to work evenings and weekends

Nice To Haves

Experience with Service Titan is a plus

Responsibilities

Schedule and monitor daily technician schedule
Ensure proper job distribution, prioritize urgent calls
Dispatch work orders to field technicians according to priority and location
Keep customers updated on delays, notify them before tech arrives, and handle rescheduling professionally
Review timesheet reports, track idle time, and maintain accurate service records
Contact customers to confirm next-day appointments
Communicate with field personnel
Maintain accurate technician database
Coordinate parts scheduling