Dispatcher.Bus

Metro Nashville Public Schools • Nashville, TN

47d • Onsite

About The Position

This position is responsible for assisting in a safe and efficient operation of the dispatch office. Under general supervision, this position is responsible for providing general direction to school bus drivers and monitors related to their assigned routes. These directions may include providing student information and contacting first responders in cases of emergencies. The dispatcher works with the Transportation Supervisor to ensure routes in their assigned area of responsibility are run efficiently and on time; dispatcher is responsible for providing coverage in reported driver absences; responsible for maintaining phone as well as two-way radio logs and other records; performs a wide variety of specialized and analytical duties. Provide customer service support to drivers, monitors, supervisors and others. The successful candidate must be willing to work flexible hours including nights, weekends and split shifts. An individual in this position is expected to perform additional job-related responsibilities and duties throughout the facility as assigned and/or as needed.

Requirements

• High School Diploma or GED equivalent
• Basic routing skills and computer skills required.
• Commercial Driver's License (CDL) Class B with Passenger (P) and School Bus (S) endorsement and valid medical certificate (DOT Physical) within 1 Year Required

Nice To Haves

• Previous Dispatch or Customer Service experience

Responsibilities

• Works with Transportation staff to orchestrate daily logistics and information flow for school bus transportation’s operational needs.
• Prioritizes tasks to ensure seamless and safe transportation services to students.
• Relays messages via two-way radio communications between transportation leadership and bus drivers regarding assignments, weather, traffic flow, etc.
• Provides bus drivers with detailed routing directions and stops locations to ensure all stops are covered.
• Masters an understanding of District’s street networks and roadway construction zones to enable optimal bus transportation services.
• Inputs daily information into computer software database for driver’s attendance records; route coverage recap reports for reporting to leadership; and to record any mechanical malfunction of the fleet.
• Clearly and professionally communicates with co-workers; school officials; emergency agencies; and the community about transportation-related items and situations.
• Compiles and analyzes daily reports for trending process improvement purposes.
• Reports deviations from predetermined standards to appropriate leadership.
• Provides input to supervisor regarding proposed changes and improvements.
• End of Day report submitted by the closing dispatcher at the end of each service day.
• Acts as liason between bus driver, bus monitor, parents, students, school administration and staff.
• Support and Coverage required by dispatch team for daily school routes, evening programs, extracurricular activities, sporting events, celebration of schools events, school community events, etc.
• Participate in radio coverage and document road conditions reported by the fleet in the event the weather team is activated.
• Responsible for reporting the following: bus accidents and incidents, late arrivals and departures, school parent notifications, location of students, emergency services calls, and fleet logs, etc.

Benefits

• Salaries are determined by factors relevant to the position which may include education, experience, and other qualifications. Final compensation decisions are made at the discretion of MNPS in alignment with organizational policies and procedures.
• The stated salary range for certificated teaching positions is calculated based on 201 days and should be viewed as a reference.
• All provided salary ranges serve as a general guideline.
• Metropolitan Nashville Public Schools is an equal opportunity employer committed to promoting diversity, inclusion, and equal opportunities for all individuals.
• We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, gender identity or expression, marital status, veteran status, sexual orientation, or any other characteristic protected by law.
• Metropolitan Nashville Public Schools is dedicated to creating an inclusive work environment that reflects the diversity of our global community.
• We strive to treat all employees and applicants with respect and fairness, and we make employment decisions based on merit, qualifications, and business needs.
• The American Disabilities Act (ADA) requires MNPS to provide adequate accommodations to qualified persons with disabilities.
• Prospective and current employees are encouraged to discuss ADA accommodations with management.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED