Dispatch

Heartland Home Services•Louisville, KY

18h•Onsite

About The Position

We are seeking a highly organized and detail-oriented Dispatcher to support our HVAC, plumbing, and electrical operations. This role is responsible for scheduling installations, coordinating technicians, managing job flow, and ensuring excellent communication between customers, field staff, and management. The ideal candidate thrives in a fast-paced environment and is committed to delivering outstanding customer service and operational efficiency.

Requirements

Previous experience in dispatching, scheduling, or coordination (HVAC, plumbing, or electrical industry preferred)
Strong organizational and multitasking skills
Excellent verbal and written communication abilities
Customer service-oriented mindset
Ability to work under pressure and meet deadlines
Proficiency with scheduling or service management software (ServiceTitan)

Nice To Haves

Basic understanding of HVAC, plumbing, or electrical terminology is a plus

Responsibilities

Schedule and dispatch teams for HVAC, plumbing, and electrical jobs and installations
Coordinate daily job assignments to maximize efficiency and productivity
Communicate with customers to confirm appointments, installation timelines, and job updates
Manage and maintain accurate scheduling software and customer records
Handle inbound calls related to scheduling, rescheduling, and installation inquiries
Monitor technician availability, workload, and job priorities
Assist with permit coordination and project documentation as needed
Resolve scheduling conflicts promptly and professionally
Update installation invoices with equipment model and serial numbers
Maintain accurate warranty dates on all invoices
Add complementary membership plans to customer accounts
Process applicable rebates and register equipment for extended warranties