Dispatcher
Erickson Senior Living•Matthews, NC
•Onsite
About The Position
Our Security and Emergency Services department at Windsor Run by Erickson Senior Living is seeking an experienced Emergency Dispatcher. This role involves managing multiple Security & EMS systems from a central location, dispatching both emergency and routine calls for service, and providing personalized customer service and hospitality to residents and visitors. The dispatcher will be a key part of a team that prioritizes safety and aims to make a difference in people's lives within a vibrant senior living community.
Requirements
- Ability to maintain composure and situational awareness while dealing calmly with emergencies, ambiguity, and new challenges
- Effective communication skills with residents, visitors, and staff at all levels
Nice To Haves
- Prior experience in 911 call-taking/dispatching or Emergency Medical Services preferred
Responsibilities
- Track all pertinent information during your shift, and initiate the first level of the incident report for Security and Emergency Services Officer completion
- Monitor the Emergency Call System for independent living
- Track the status of residents involved in emergency situations
- Monitor Fire Alarm System
- Dispatch ambulance, private ambulances, or 911 as needed
Benefits
- A culture of diversity, inclusion, equity and belonging, which builds on our mission, vision and values
- Medical, dental and vision packages, including an annual reimbursement for qualified wellness expenses, personal health coaching and telemedicine options
- PTO Plans, PLUS company paid volunteer hours for eligible team members, in accordance with applicable state law
- 401k for all team members 18 and over with a company 3% match
- Onsite medical centers, providing wellness visits and sick care for all team members over 18 years of age
- 30% discount on food and drinks at on-site dining venues, plus additional healthy choice meal options at discounted prices!
- Growth Opportunities – grow with the company as we open new communities and expand on our existing ones!
- flexibility and work-life balance to meet your personal and professional goals
- opportunities to learn and grow
- access to multiple on-campus dining choices, health and wellness facilities, lush green spaces, and so much more
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
Upload and Match Resume
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
