Dispatcher (Paramedic)

Donald Martens & Sons Ambulance Services•Cleveland, OH

7d•Onsite

About The Position

The primary job responsibilities of the Dispatcher are to ensure timely and appropriate transportation from medical facilities, residences and/or public service agencies. The Dispatch – II role is an experienced Dispatcher that has mastered the basic functions of a Dispatch – I role and demonstrates a high level of professionalism, ability to manage and resolve complicated situations that arise in the Communications Center and with crew members in the field, and has a combination of job-relevant skills that enrich the performance in this role. The Dispatcher – II is considered to be a lead role and would be involved in training and mentoring new Dispatchers and provide guidance to road crew in the absence of department managers.

Requirements

EMT or Paramedic certification required.
Previous private ambulance service experience required.
Successful completion of required training: Customer Service Training, Review of Employee Handbook and policies and procedures, Business writing skills and email etiquette, Handling privacy and confidential information, Supervisor, Leadership and Diversity Training, Completion of ongoing CEUs assigned to this role.

Nice To Haves

Familiarity with the major cities in Ohio and surrounding areas preferred

Responsibilities

Receive and prioritizes all incoming transport requests.
Dispatch appropriate medical unit(s) to the scene/ pick up location in response to a request for transport and/ or assistance.
Efficiently dispatch vehicles to emergency and non-emergency calls in a timely manner.
Demonstrates the ability to make accurate moment to moment decision making in regard to the dispatch of emergency and non-emergency vehicles.
Operate radio communication and GPS equipment to monitor field operations of EMS units and personnel, and perform other related tasks and duties as assigned by appropriate authority.
In addition, a dispatcher will make phone calls to update, add to, inform and facilitate Donald Martens & Sons customers.
Demonstrates ability to effectively use paging system, cell phones and land lines, and all portable or mounted radios; troubleshoots mechanical / equipment problems and contacts Dispatch Manager as appropriate.
Prepare and complete reports stating progress, problems and statistics for review by appropriate managers and supervisors.
Perform basic data entry; demonstrate ability to learn new computer programs and perform some advanced data entry.
Maintains professional telecommunication contact with field units and others as necessary to communicate activities of personnel, enlist services of other protective agencies, or provide alternative directions to on scene personnel
Attend and participate in all company-required training, meetings and updates as required.
Maintain knowledge of job.
Remain current on training for new equipment, procedures, and techniques.
Maintain a safe and healthy workplace in accordance with all appropriate OSHA standards, company policies and local standard operating procedures.
Complies and enforces all policies and procedures.
Ensures and inspects paperwork for accuracy and compliance.
Responsible for escalating concerns regarding questionable paperwork to appropriate management.
Has successfully completed all required Compliance Training within the required time period.
Has had no compliance related corrective action during the current review period.
Assist with providing information for investigations of incidents as required.
Perform other job-related duties as assigned by Dispatch Manager.