Dispatcher

Capital Waste Services LLC•Chattanooga, TN

12h•Onsite

About The Position

CWS is a leading provider of waste management services throughout South Carolina, Georgia, Tennessee, Virginia, and Florida. We are committed to providing superior customer service with our emphasis on integrity, reliability, and cleanliness. Our exceptional customer service team helps deliver satisfaction to our clients throughout our footprint. If you are passionate about helping others and seeking a challenging and interesting position, apply today! The Dispatcher will communicate back and forth with Drivers to assist with problem resolution while on route for residential, commercial, and roll-off lines of business. Handles incoming service orders, directs drivers, and resolves service issues. In addition to setting up new accounts from Service Agreements and maintaining proper flow of paperwork from sales to operations, the Dispatcher will file and maintain customer contracts and records in a neat, orderly fashion. POSITION SUMMARY: Respond to and resolve customer service inquiries, requests, or complaints; work directly with sales personnel to maintain customer accounts as necessary.

Requirements

High School Diploma, GED and/or equivalent work experience
One year of customer service experience
Proficient in speaking English
One year of Dispatch and Customer Service experience

Nice To Haves

12 months experience with company procedures, products and service, and experience working in a team environment
6-12 months experience with company procedures, products and service, and experience working in a team environment

Responsibilities

Communicate back and forth with Drivers to assist with problem resolution while on route for residential, commercial, and roll-off lines of business.
Handle incoming service orders, direct drivers, and resolve service issues.
Set up new accounts from Service Agreements and maintain proper flow of paperwork from sales to operations.
File and maintain customer contracts and records in a neat, orderly fashion.
Respond to and resolve customer service inquiries, requests, or complaints.
Work directly with sales personnel to maintain customer accounts as necessary.
Respond effectively and courteously to customer service inquiries, requests, or complaints.
Return all customer calls in a timely manner.
Notify appropriate personnel to handle customer problems and concerns.
Research and resolve issues in a timely manner.
Review daily reports with the Customer Service Manager/Office Manager.
Enter service and route data into computer for billing and route scheduling.
Route customers for recycling and trash pick-ups.
Work closely with dispatch to ensure quality assurance.
Assist with collections by reinstating customers and processing paperwork.
Maintain customer records and update account information.
Identify, assess, and resolve customer needs to achieve satisfaction.